Jaylah Muhammad
Glendale,AZ
Summary
Enthusiastic High Risk fraud specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of fraud loss and prevention and training in one fraud voice. Motivated to learn, grow and excel in fraud industry.
Overview
8
8
years of professional experience
Work History
High Risk Fraud Prevention Specialist
American Express
Phoenix, AZ
04.2021 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Managed over 50 high risk cases a day
Department Manager
Mcdonalds Corp
Peoria, AZ
12.2014 - 04.2021
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Determine staffing requirements, interview, hire and train new employees or oversee those personnel processes
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Investigated and integrated enhanced service and team management strategies to boost business profits
- Improved (FOB) Food Over Base on just 2-line items, food and paper, by $15,000, within 9 months of being promoted to department manager
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Education
Bachelor of Science - Criminal Justice/Criminology
Arizona State University
Tempe, AZ05.2021
Skills
- LexisNexis Accurint
- Detection Models
- Conducting research on fraud rings
- Fraud Prevention and Detection
- Proficient in Excel and Microsoft
- Able to evaluate and proactively make decisions based upon current fraud trends
- Procedure Reviewing
- Fraud Patterns
- Customer Accounts Management
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Finance and Accounting Oversight
- Department Oversight
- Maximizing Profitability
Timeline
High Risk Fraud Prevention Specialist
American Express
04.2021 - Current
Department Manager
Mcdonalds Corp
12.2014 - 04.2021
Bachelor of Science - Criminal Justice/Criminology
Arizona State University
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