Cameron Harris
Pearland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong communication and interpersonal skills and dedicated to fostering positive learning environment.
Overview
8
8
years of professional experience
Work History
Fraud Operations Specialist
US Bankcorp
06.2020 - 08.2023
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Team Leader
Best Buy
02.2015 - 04.2020
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Used Microsoft Office to keep records of employee statistics attendance and required training.
- Opened and maintained 15 customer accounts by recording account information
Education
Some College (No Degree) - Liberal Arts And General Studies
Alvin College
Alvin, TXSkills
- Office Procedures
- Microsoft Office Suite
- Interpersonal Communication
- Organizational and Time Management
- Problem Solving
- Self Driven
- Collaborative Environments
- LexisNexis Accurint
Timeline
Fraud Operations Specialist
US Bankcorp
06.2020 - 08.2023
Customer Service Team Leader
Best Buy
02.2015 - 04.2020
Some College (No Degree) - Liberal Arts And General Studies
Alvin College
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