Leah Barnes
Philadelphia,PA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully building and maintaining relationships and, streamlining business operations. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Senior Analyst- Community Lead Generator
Aetna
01.2022 - 10.2023
- Studied Medicare and Medicaid policies to help educate the local community about the parts of Medicare, how they affect their care, and the steps as well as the qualifications to enroll in Medicare.
- Collaborated with local community centers and social services to run medicare benefit check-up workshops, to help seniors and members of vulnerable populations (DSNP) be informed about the benefits they receive with their health plan, to help them sign up for any additional government program or services they may qualify for, to educate prospective members on any questions they may have about Medicare, and to inform them of any gaps they may currently have in their coverage.
- Tracked trends and suggested enhancements to increase community activity for Aetna's prospective and current Medicare recipients through developing relationships with and collaborating with local stakeholders such as food pantries, senior fitness instructors (Silver Sneakers), senior housing facilities, and senior centers to bring the community additional resources.
- Hosted and attended local community events to increase Aetna's health promotion presence in the community, in collaboration with Managed Care Organizations and Hospital Groups.
- Developed relationships with prospective Aetna Medicare recipients, and tracked the conversion of prospects to members of Aetna's Medicare Plan.
- Developed and managed relationships with new and existing provider groups and their staff, to educate them on Aetna's benefits and to generate new members.
- Responded to new inquiries from prospective and current members surrounding general questions about health insurance, health coverage and Medicare, as well as plan benefits to increase prospect conversion rates and reduce member loss.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence such as managing community engagement expenses, identifying positive trends through data analysis, and emailing prospective community partners.
- Managed digital and physical data, and used Salesforce tools to track trends and report on metrics.
- Generated reports and presentations using Microsoft Suite software to provide lessons learned quarterly, as well as discuss product and service improvement for Aetna's Medicare plans.
- Trained and guided internal and external brokers to maintain high productivity and performance metrics for Aetna's medicare sales division.
Assistant Project Manager
Horowitz Center For Health Literacy
01.2021 - 01.2022
- Consulted with local health departments and developed a plan to create and disseminate vaccine communication materials for their constituents, through a CDC grant-funded contract.
- Developed and maintained project documentation for reliable records on the progress of vaccine communication development.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Negotiated contracts, timelines and agreements with vendors for outsourced print and social media content development.
- Generated weekly and monthly status reports for helpful progress tracking, in the form of Word documents and PowerPoint presentations.
- Generated updated COVID-19 vaccine development newsletters, disseminated through MailChimp, to share with local health departments.
- Delivered a high level of service to clients to both maintain and extend relationships for future business opportunities.
- Trained interns on proper health communication tools and techniques; oversaw interns' health communication material development
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Registration Specialist- Care Concierge(PT)
CVS Minute Clinic
09.2020 - 01.2022
- Offered friendly and efficient service to patients, through active listening, conflict resolution, and dynamic communication skills.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Updated patient contact information to support accurate electronic medical records.
- Completed registration paperwork, verifying accurate patient information.
- Studied and maintained an understanding of medical services provided at the Minute Clinic to help patients navigate their care.
- Explained form wording to patients to help each patient understand information required and answered patient questions and inquiries regarding registration process and documentation.
- Confirmed patient demographics and updated practice management software for accuracy.
- Studied and researched various medical terms as well as software and coding systems.
Peer Health Educator- Sexual Health
University Of Maryland- College Park
08.2019 - 09.2020
- Participated in health promotion campaigns and tabling events to improve student sexual health education, and promote all harm reduction services provided on campus.
- Collaborated with the local health department to expand health services such as free STI and HIV testing to students on campus.
- Conducted research on national, local and campus STI rates.
- Developed surveys and conducted focus groups to gauge the sexual health climate of students on campus, and develop reports and tools to improve sexual health outreach.
- Developed and presented safe sex presentations to college students, at the request of professors, for incoming freshmen.
- As a capstone, participated in team projects and consulted with local organizations, to develop print materials to educate new mothers on safe sex practices after giving birth, and additional resources surrounding the mental health of new mothers.
Education
Villanova University
05.2024
Bachelor of Science - Community Health
University of Maryland- College Park
05.2021
Skills
- Administrative Management and Data Entry
- Effective Communication and Problem Solving Skills
- Time and Project Management (Organization)
- Google and Microsoft Office Suites
- Quality Assurance
- Data Analysis
- Public Speaking and Presentation Skills
- Resource Allocation
- Relationship Management
- Budget and Vendor Management
Timeline
Senior Analyst- Community Lead Generator
Aetna
01.2022 - 10.2023
Assistant Project Manager
Horowitz Center For Health Literacy
01.2021 - 01.2022
Registration Specialist- Care Concierge(PT)
CVS Minute Clinic
09.2020 - 01.2022
Peer Health Educator- Sexual Health
University Of Maryland- College Park
08.2019 - 09.2020
Villanova University
Bachelor of Science - Community Health
University of Maryland- College Park
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