Summary
Overview
Work History
Education
Skills
Timeline
Generic

TaShawnya Lewis

Indianapolis,IN

Summary

Versatile and results-driven administrative professional with experience in customer service, lead generation, appointment setting, and team leadership across corporate, healthcare, and insurance environments. Proven ability to manage high-volume communications, resolve complex customer issues, and support internal operations with efficiency and professionalism. Skilled in CRM systems (Zoho, Siebel), scheduling tools, and virtual collaboration platforms. Recognized for exceeding performance targets and contributing to departmental improvements through process development and executive collaboration.

Overview

9
9
years of professional experience

Work History

Receptionist / Lead Generator /Lead Customer Service Representative

Cochran Exteriors
01.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Schedule and confirm jobs and appointments via Google Calendar and Ring Central, ensuring seamless coordination between departments.
  • Conduct rehashes and follow-ups to improve lead conversion and maintain customer engagement.
  • Enter and maintain accurate customer data in CRM systems, supporting team efficiency and data integrity.
  • Utilize communication platforms like Podium and Ring Central to manage inbound and outbound calls, texts, and follow-ups.

Office Assistant

Royal Comfort Homecare
10.2021 - Current
  • Provide administrative support to the office and caregiving staff in a fast-paced homecare environment.
  • Answer and direct incoming phone calls, emails, and inquiries from clients, families, and care professionals.
  • Schedule caregiver appointments and client visits using tools like Google Calendar ensuring timely coordination of services.
  • Maintain and update client records, caregiver schedules, and documentation in internal systems and databases.
  • Assist in onboarding new caregivers by organizing paperwork, background checks, and compliance documentation.
  • Communicate with clients and families to address questions, confirm appointments, and provide quality customer service.
  • Coordinate with field staff to manage last-minute schedule changes, ensuring uninterrupted care delivery.
  • Support day-to-day office operations, including filing, data entry, and maintaining a clean and organized front office

Lead Generator Specialist (Temporary AEP SEASON)

Call Center Resources
08.2023 - 12.2023
  • Supported Medicare enrollment efforts during the AEP season by generating qualified leads and setting up medical appointments for individuals aged 65 and older.
  • Contacted prospective clients to assess eligibility, explain available insurance options, and schedule doctor visits or consultations.
  • Maintained detailed call records and client information, ensuring compliance with healthcare data privacy standards.
  • Coordinated appointment scheduling with doctors’ offices and internal staff to streamline patient onboarding and insurance processing.
  • Delivered empathetic, senior-friendly customer service while guiding clients through insurance-related questions and enrollment steps.
  • Utilized CRM systems and communication tools to track outreach efforts and manage daily appointment goals.

Customer Service Team Lead (Work From Home)

Lowes Corporate
09.2016 - 10.2020
  • Led a high-performing team in the Repairs Department, overseeing internal operations, service coordination, and employee development.
  • Conducted internal interviews to identify top talent for promotion, supporting leadership development and departmental growth.
  • Scheduled service appointments with providers to ensure timely and effective customer support.
  • Hosted weekly team meetings via Zoom and Microsoft Teams to communicate updates, drive performance, and align on goals.
  • Collaborated directly with the company president to develop comprehensive departmental handbooks and standard operating procedures.
  • Achieved a top performance ranking of #15 out of 300+ employees, recognized for leadership, efficiency, and customer satisfaction.
  • Resolved escalated customer issues through strategic outbound calls, turning negative experiences into positive outcomes.
  • Utilized Siebel CRM to manage customer interactions, log service requests, and track resolution metrics.

Education

High School Diploma -

Pike Highschool
Indianapolis
05.2016

Skills

Administrative & Operational Skills

  • Appointment Scheduling
  • Office Administration
  • Data Entry & Management
  • Internal Interviewing & Staff Evaluation
  • Standard Operating Procedure (SOP) Development

Customer Service & Communication

  • High-Volume Call Handling (Inbound/Outbound)
  • Conflict Resolution & De-escalation
  • Customer Retention & Satisfaction
  • Senior-Focused Client Support (Medicare, AEP)
  • Written & Verbal Communication
  • Follow-Up & Rehashing

Leadership & Collaboration

  • Team Leadership & Training
  • Performance Coaching
  • Cross-Departmental Coordination
  • Weekly Meeting Facilitation (Zoom, MS Teams)
  • Collaboration with Executive Leadership

Sales & Lead Generation

  • Lead Qualification & Prospecting
  • Appointment Setting for Sales/Medical Consults
  • CRM Management (Zoho, Siebel)
  • Outreach Strategy Execution
  • Sales Support & Target Achievement

Technical Proficiencies

  • Siebel CRM
  • Zoho CRM
  • Google Workspace (Docs, Sheets, Calendar, Maps)
  • Microsoft Teams
  • Zoom
  • Podium
  • Ring Central

Timeline

Receptionist / Lead Generator /Lead Customer Service Representative

Cochran Exteriors
01.2025 - Current

Lead Generator Specialist (Temporary AEP SEASON)

Call Center Resources
08.2023 - 12.2023

Office Assistant

Royal Comfort Homecare
10.2021 - Current

Customer Service Team Lead (Work From Home)

Lowes Corporate
09.2016 - 10.2020

High School Diploma -

Pike Highschool

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