Leah Biesen
Madison,IN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Relationship Representative II
Centra Credit Union
North Vernon, IN
08.2024 - Current
- Contributed to $2,300,000 in deposits and $837,000 in loans since January
- Partnered with lenders to facilitate loan approvals for members
- Built trust and positive relationships with members and internal partners to enhance service delivery
- Assisted members with account openings and closings, deposits and withdrawals
- Ensured accurate record-keeping for state audits to maintain compliance
Senior Marketing Associate
Indiana Farm Bureau Insurance
Madison, IN
07.2019 - 08.2024
- Generated qualified leads through cold-calling, networking, and strategic outreach efforts.
- Developed targeted sales strategies that resulted in increased insurance policy sales.
- Educated clients on insurance policies and procedures.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Concluded sales transactions with clients and collected necessary deposits.
- Followed up promptly with interested clients to close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Received insurance premiums from clients on or before effective date of coverage.
- Recruited to lead implementation of pilot program for new payment system statewide, enhancing operational efficiency.
Sales Specialist
Spectrum
Madison, IN
03.2018 - 06.2019
- Guided customers in selecting best options by educating them on product features and benefits.
- Delivered exceptional service to customers and potential customers, fostering positive relationships.
- Enhanced sales presentations by developing and maintaining comprehensive understanding of products, services, and competitors.
Vendor Representative
Acosta Sales & Marketing
Madison, IN
08.2014 - 03.2018
- Managed replacement of damaged or missing products, ensuring minimal disruption to sales.
- Adapted strategies quickly to address unexpected changes in the workplace.
- Liaised with sales, marketing, and management teams to create solutions that met customer demands.
- Delivered prompt service to address customer needs and enhance satisfaction.
Education
High school diploma -
Shawe Memorial
Madison, INSkills
- Account opening
- Deposit processing
- Loan coordination
- Payment systems
- Record keeping
- Customer relationship management
Timeline
Relationship Representative II
Centra Credit Union
08.2024 - Current
Senior Marketing Associate
Indiana Farm Bureau Insurance
07.2019 - 08.2024
Sales Specialist
Spectrum
03.2018 - 06.2019
Vendor Representative
Acosta Sales & Marketing
08.2014 - 03.2018
High school diploma -
Shawe Memorial