Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Blanck

San Diego,CA

Summary

Proven team player and customer service expert from Blue Whale Cafe and Killer Whale Creamery, adept at managing high-pressure situations and upselling with a friendly demeanor. Skilled in cash handling and food safety, contributing to enhanced customer satisfaction and sales. Demonstrates patience, empathy, and a commitment to quality in every interaction.

Overview

1
1
Certification

Work History

Ice Cream Server

Killer Whale Creamery
08.2024 - 10.2024
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.

Cafe Worker

Blue Whale Cafe
05.2024 - 10.2024
  • Managed register transactions accurately, ensuring proper credit card payments.
  • Trained new cafe workers in sales, customer service, and safety.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.

Education

Scripps Ranch High School
San Diego, CA

Skills

  • Teamwork
  • Customer engagement
  • Customer service
  • Patience and empathy

Certification

  • Food Handler Certification - State or Local Health Departments.

Timeline

Ice Cream Server

Killer Whale Creamery
08.2024 - 10.2024

Cafe Worker

Blue Whale Cafe
05.2024 - 10.2024

Scripps Ranch High School

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Leah Blanck