Leah Brothers
Edmond,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Manager of Patient Advocacy
Atlas Health
11.2022 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for over 20+ employees working remotely to drive company success and strengthen motivation.
Patient Advocate Implementation Lead
Atlas Health
03.2022 - 11.2022
- Led cross-functional teams to achieve project objectives within tight deadlines.
- Increased team productivity through effective delegation, prioritization, and resource allocation.
- Leveraged industry best practices to develop innovative solutions for complex challenges faced during implementation stages.
- Ensured successful project completion by maintaining strong relationships with clients and vendors alike.
- Evaluated post-implementation feedback from stakeholders to identify areas for future improvement in the organization''s approach towards managing projects effectively.
Patient Advocate Team Lead
Atlas Health
08.2021 - 03.2022
- Educated and trained newly Patient Advocates on available resources and programs, increasing their access to needed services for their patients.
- Monitoring their performances and provided coaching when necessary.
- Implemented best practices in patient advocacy through continuous professional development initiatives.
- Identified opportunities for improvement in hospital policies that directly impacted patient experience.
- Worked effectively with staff from all departments to coordinate resolutions regarding our internal tickets for bugs or enhancements.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Advocate
Atlas Health
05.2021 - 08.2021
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options, and locating the appropriate philanthropic aid with patients specific diagnosis to maintain throughout their enrollment period.
- Collaborated with healthcare providers to ensure applications were submitted timely and accurately for patients.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions with various programs and reduced financial burdens for the patients and hospital's revenue.
- Implemented best practices in patient advocacy through continuous professional development initiatives.
Oncology Advocate
Thomas Health Systems
07.2020 - 04.2021
- As a financial advocate for Oncology, I would assist with similar job duties as before, but primarily look for foundations, or other funds to help patients reimburse their chemotherapy medications by referencing their insurance explanation of benefits to determine their patient responsibility.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Collected over $100,000.00 within six months to contribute to patient's medical expenses by applying those funds directly to the hospital's revenue.
Financial Advocate
Thomas Health Systems
09.2019 - 07.2020
- Assisted to help patients be screened for financial assistance through the hospital's charity program by working directly with patients and reviewing their financial documents for eligibility.
- Provided referrals to the state Medicaid liaison.
- Answered and resolved billing questions.
- Establish self-payment options, offered discounts, or payment plans with our billing company, Parallon, or outside partner vendors like MD Save or Care Payment.
- Cross departmental collaboration during staff storages such as scheduling and pre-certification.
Customer Service Representative
Molina / DXC Technology
06.2017 - 08.2019
- Handling inbound and outbound calls, emails, and web chats for Providers, Members, and Clearinghouses
- Knowledgeable in claim statuses, member eligibility and benefit information, reviewing enrollment documentation or assisting with portal submissions, EDI portal related inquiries, and pharmacy reversals.
- Cross-departmental collaboration with Provider Enrollment, Pharmacy, Provider and Member Services, EDI, and Change Management.
- Scribing meeting notes upon request.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Operations Supervisor
NCO Financial Systems Inc
11.2011 - 08.2014
- FirstEnergy's Credit and Collections Inbound Department managing over 50+ employees.
- Received an Internal promotion after six months of being a CSR.
- Reviewed and made daily corrections to payroll.
- Provided coaching and seasonal training sessions.
- Conducted in-person interviews.
- Prepared, tracked, and delivered corrective actions.
- Attended unemployment hearings on behalf of the company with a successful winning history.
- Managed associates with ADA/FMLA; scheduled weekly appointments, attending conferences with Corporate Leaves and Administration due to establishing, expiring or mistreated accommodations
- Worked overtime due to severe outages for our impacted areas.
- Performed other duties upon Management.
Skills
- Workforce Management
- Contract Management
- Business Development
- Operations Management
- Strategic Planning
- Key Performance Indicators
- Process Improvement
- Managing Operations and Efficiency
- Staff Development
- Financial Management
- Performance Management
Timeline
Manager of Patient Advocacy
Atlas Health
11.2022 - Current
Patient Advocate Implementation Lead
Atlas Health
03.2022 - 11.2022
Patient Advocate Team Lead
Atlas Health
08.2021 - 03.2022
Patient Advocate
Atlas Health
05.2021 - 08.2021
Oncology Advocate
Thomas Health Systems
07.2020 - 04.2021
Financial Advocate
Thomas Health Systems
09.2019 - 07.2020
Customer Service Representative
Molina / DXC Technology
06.2017 - 08.2019
Operations Supervisor
NCO Financial Systems Inc
11.2011 - 08.2014
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