Leah Calvert
Kapaa,HI
Overview
14
14
years of professional experience
Work History
Senior Quality Specialist
Oregon Health & Sciences University
01.2020 - Current
- Facilitate quality & performance improvement projects across institutional level workgroups & committees
- Responsible for coaching both clinical & non-clinical hospital leaders in their performance & quality improvement efforts, management of quality plans, and report outs through OHSU Management System to satisfy DNV requirements
- Teach hospital leaders quality & performance improvement tools
- Provide quality improvement expertise to COVID-19 Employee Wellness, Personal Protective Equipment, and COVID-19 Testing Request & Supply institutional executive committees
- Manage team of 20 staff & operations at COVID-19 Workforce Vaccine Clinic
- Improve vaccine clinic flow and efficiencies utilizing Lean/Six Sigma methodologies
- Vaccinate 749 patients under Oregon COVID-19 Delegation Protocol
Quality Specialist
Kaiser Permanente
12.2015 - 01.2020
- Facilitated performance improvement projects across multidisciplinary workgroups and committees
- Responsible for accurate chart abstraction and data presentation of surgical outcomes for both Kaiser Sunnyside Medical Center & Kaiser Westside Medical Center
- Conducted best practice research on patient safety specific to surgical outcomes and guide workgroups in PDCA/PDSA cycles to pursue quality improvement
- Conducted gap analysis specific to post-operative patient outcomes & communicate findings to workgroups to drive improvements
- Analyzed data over time to determine effectiveness of current interventions and communicate proposals to clinical leadership
- Collaborated with surgeons, clinical leadership, and front-line staff to educate on QI principles as relates to patient safety & quality outcomes
- Prepare and present outcomes data to share in high level meetings
- Assisted with accreditation & disease specific surveys, with both survey readiness & follow-through on survey findings.
Quality Improvement Specialist
Moda Health
10.2013 - 12.2015
- Responsible for maintaining health promotion activities to improve quality and safety of clinical care programs & services provided to Moda Health members
- Work in collaboration with Medical Informatics Team, Quality Programs, Marketing, Regulatory Affairs, Population Health, and Professional Relations to actively pursue creative interventions for HEDIS, Medicare Star Metrics, & CAHPS measures
- Coordinate OHSU BSN internship and educate interns on quality improvement principles and project management.
Surgery Scheduler/ Fellowship Coordinator
OHSU
01.2010 - 10.2013
- Responsible for direct coordination of surgery scheduling and managed patient care of five divisions within Department of Otolaryngology-Head and Neck Surgery at OHSU
- Worked in collaboration with a variety of clinical and non-clinical staff in providing compassionate patient care in a timely fashion
- Coordinated Rhinology/Sinus and Skull Base Surgery Fellowship interview process by contacting applicants and coordinating interviews, and created fellowship brochure which integrated mission statement, vision statement, and core value declaration.
Education
Master of Health Administration -
Portland State University
Portland, OR06.2011
Bachelor of Arts - Economics With Professional Distinctions
University of Oregon
Eugene, OR06.2007
Skills
- 9 years data analysis & visualization
- 14 years electronic medical record experience (EPIC)
- 9 years regulatory experience
- 9 years facilitation & teaching leaders
- 14 years quality & performance improvement
- 5 years managing & training of employees
- 5 years curriculum development for adult learners
- 4 years change management
- 9 years -internal audits
Accomplishments
• Oregon Health & Science University (OHSU) COVID-19 Workforce Vaccination Clinic: responsible for operations, staff management, vaccine administration, & quality improvement work.
• OHSU Blood Shortage Taskforce: responsible for project management of critical institution work to develop communication pathway when in severe blood product shortage. Collaborated with process owner for development of standard work across Anesthesia, Labor & Delivery/OB, Department of Surgery, ED, Pediatric Surgery, Trauma, & Hematology/Oncology.
• Total Joint Program: Disease Specific Certification. Responsible for data reporting, tracking, and presentation for multiple performance improvement projects reported to The Joint Commission and senior leadership. Responsible for managing the Performance Improvement Projects & proposals.
Notable Projects
- Oregon Health & Science University (OHSU) COVID-19 Workforce Vaccination Clinic: responsible for operations, staff management, vaccine administration, & quality improvement work.
- OHSU Blood Shortage Taskforce: responsible for project management of critical institution work to develop communication pathway when in severe blood product shortage. Collaborated with process owner for development of standard work across Anesthesia, Labor & Delivery/OB, Department of Surgery, ED, Pediatric Surgery, Trauma, & Hematology/Oncology.
- Total Joint Program: Disease Specific Certification. Responsible for data reporting, tracking, and presentation for multiple performance improvement projects reported to The Joint Commission and senior leadership. Responsible for managing the Performance Improvement Projects & proposals.
Timeline
Senior Quality Specialist
Oregon Health & Sciences University
01.2020 - Current
Quality Specialist
Kaiser Permanente
12.2015 - 01.2020
Quality Improvement Specialist
Moda Health
10.2013 - 12.2015
Surgery Scheduler/ Fellowship Coordinator
OHSU
01.2010 - 10.2013
Master of Health Administration -
Portland State University
Bachelor of Arts - Economics With Professional Distinctions
University of Oregon