Leah Campbell
Dallas
Summary
Resourceful, methodical, and organized administrative professional well-versed in project management, customer service, and client management. Comfortable multitasking in fast-paced, deadline-driven environments, proficient in organizing schedules and paperwork. Experienced in project management, onboarding, training, and mentoring, as well as managing office operations and maintaining regulatory compliance.
Overview
11
11
years of professional experience
Work History
Onboarding Specialist, Implementation (Hybrid)
Insperity
Dallas
06.2022 - Current
- Meet and establish rapport with client owners, executives, and key decision makers virtually to obtain and verify information pertinent to their transition for payroll, benefits, and HR services.
- Manage, coordinate, and provide orientation presentations virtually and onsite to work-site employees to educate on benefits options as well as aid in online enrollment.
- Train client authorized users in their roles as administrators.
- Provide additional benefit education to employees regarding plans and options available.
- Complete all correspondence and tasks for each client while conveying client data and expectations to internal service providers.
- Identify and disseminate appropriate resources to support client or worksite employee inquiries.
- Utilize time management, accuracy, and organizational skills to meet established timelines.
- Professionally address challenges within the presentation setting while maintaining a high degree of quality professionalism and analyzes, recommends, and communicates solutions resulting from client concerns to appropriate parties.
- Assist various departments with technical or complex issues encountered by clients and worksite employees to avoid escalation during their onboarding.
District Administrator (Hybrid)
Insperity
Dallas
03.2020 - 06.2022
- Managed District Sales office, impacted sales directly by reviewing all documents for accuracy, submitted sales proposals, worked with multiple departments to process documentation, and managed sensitive information needed to complete sales.
- Managed and processed weekly reports, updated and forecasted potential sales.
- Onboarded new hires, provided extensive job training, computer training and technical support, and processed off boarding of personnel.
- Processed expense reports for the entire team, incoming mail, and correspondence ensuring security measures were followed.
- Ordered and managed supplies, maintained marketing materials in the office and digitally, interacted with clients and vendors, and maintained office cleanliness.
Orientation Coordinator - Temp
Insperity
Dallas
10.2019 - 01.2020
- Supported the Central Region Coordinator in all aspects during Fall Campaign.
- Assisted with EDC uploads by ensuring the correct excel document was utilized, reviewing data for accuracy, & making corrections necessary for priming.
- Ordered new hire booklets that reflect the appropriate benefit plan and other regional requirements while meeting time deadlines.
- Exercised high attention to detail and methodology for confirming accuracy in all tasks.
Project Manager
Auto Club of Southern California
Costa Mesa
01.2018 - 09.2018
- Managed various Construction and Facilities projects, submitted bids, obtained contract approvals, and scheduled meetings, and managed project progress with multiple departments and vendors through finalization.
- Managed weekly reports and processed expense reports.
- Onboarded, mentored, and trained new hires, processed, and approved timecards.
- Managed computer upgrades and deployment for three departments through completion.
- Trained employees on all company computer applications and technical support methods, ordered equipment, ensured network access was granted, and provided technical support.
- Received and processed invoices and purchase orders to assure prompt processing and payment.
Claims Customer Service Representative
Auto Club of Southern California
Costa Mesa
11.2014 - 01.2018
- Answered and returned calls promptly, fulfilled communication requirements by providing status updates, clarification, member support, and prioritized daily activities under minimal supervision.
- Served as Team Lead by assisting team members with their workload, created job aids, and mentored new hires on desk management.
- Trained new hires to read vehicle damage estimates for accuracy and how to manage multi-car accidents.
- Conducted thorough investigations, settled complex claims, and audited estimates to ensure repairs matched vehicle damages.
- Worked closely with field auto property damage estimators and body shops to ensure repairs were completed accurately and timely.
Skills
- Servant Leadership
- Customer-Focused
- Analytical Thinking
- Workflow Management
- Adaptability
- Public speaking
- Client Onboarding
- Project Management
- Salesforce
- Microsoft Teams
- Microsoft Office Suite
- Google Docs
- Zoom
- Multiple CRM’s
- Written and Verbal Communication
- Data Management
- Efficient and Detailed
Timeline
Onboarding Specialist, Implementation (Hybrid)
Insperity
06.2022 - Current
District Administrator (Hybrid)
Insperity
03.2020 - 06.2022
Orientation Coordinator - Temp
Insperity
10.2019 - 01.2020
Project Manager
Auto Club of Southern California
01.2018 - 09.2018
Claims Customer Service Representative
Auto Club of Southern California
11.2014 - 01.2018