Leah Chaltry
Menominee,MI
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Flexible hard worker always excited to learn and contribute to team success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account Manager
Airgas USA, LLC
Marinette, WI
07.2015 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines in a $4.5M territory
- Monitored competitor activities in order to stay ahead of the competition.
- Identified opportunities for cost savings through vendor negotiation.
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided technical support to customers when needed.
- Developed strategies to increase revenue from existing accounts.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Solicited feedback from customers on their experience with products or services.
- Utilized problem-solving skills when dealing with difficult customers.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the inside sales team. Trained and provided guidance to new account managers.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Identified opportunities for cost savings through process optimization or vendor negotiation.
Inside Sales Representative
Airgas USA, LLC
Marinette, WI
09.2005 - 07.2015
- Contributed ideas for improving internal processes related to sales operations.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Cross-sold additional products or services based on customer needs.
- Liaised between outside sales representatives and accounts to optimize customer service.
Inside Sales Representative
NU-VU Food Service Systems
Menominee, MI
04.2000 - 09.2005
- Presented Top Customer Service Award from our largest client in 2003.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products
Education
High School Diploma -
Menominee High School
Menominee, MI05-2000
Skills
- Client Relationship Management
- Sales Development
- Contract Negotiation
- Vendor Relations
- Territory Management
- Product Procurement
- Supply Chain Distribution
- Relationship Building and Retention
Affiliations
- Marinette/Menominee Back Pack Program - Providing children that rely on government assisted free hot lunch in the school systems with nutritional meals during the weekend for 6 years. Serving 300 children annually.
- Volunteer on multiple committees within JPII including the schools garden committee and athletic group
Certification
- Certified Fall Protection Inspector
- Certified in Respiratory Fit Testing
- Miller Master Pro Certificate - Miller Welding Equipment Sales Certificate
References
References available upon request.
Timeline
Account Manager
Airgas USA, LLC
07.2015 - Current
Inside Sales Representative
Airgas USA, LLC
09.2005 - 07.2015
Inside Sales Representative
NU-VU Food Service Systems
04.2000 - 09.2005
High School Diploma -
Menominee High School