Leah Courtwright
Nixa,MO
Summary
Resourceful Customer Service Sales Specialist with a proven track record in customer relationship management and conflict resolution. Expertise in payment collection and invoice writing, ensuring high levels of data accuracy. Recognized for enhancing customer satisfaction through effective communication, empathy, and upselling techniques. Committed to driving productivity and fostering customer loyalty.
Overview
14
14
years of professional experience
Work History
Pet Sitter Owner/operator
Critter Pals Pet Sitting
Nixa , MO
08.2023 - Current
- Communicated with clients regularly regarding their pet's care needs and progress.
- Furnished pets with food and water to foster nourishment for growth and development.
- Implemented pet owners' specific care routines, ensuring consistency in pets' schedules.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Utilized pet care apps and software to update owners with photos and reports on their pets' well-being.
- Offered companionship and playtime to pets, focusing on their emotional well-being.
- Established marketing strategies, such as social media campaigns, to promote the business.
Visitation Supervisor
Uplifting Families
Marshfield, MO
03.2022 - 07.2024
- Managed supervision of parental visitation sessions for children under state care.
- Ensured all state-required documentation was completed.
- Proficient with Google Docs.
- Performed administrative tasks such as scheduling meetings, preparing documents, and maintaining records.
- Counseled parents on proper child-rearing choices.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Owner/Director/Teacher
Building Blocks Daycare
Marshfield , MO
01.2011 - 06.2020
- Adhere to licensing and safety regulations.
- Oversee financial management and budgeting.
- Oversaw development and implementation of various curricula.
- Implement marketing strategies to increase clientele.
- Provided direction and guidance to employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained relationships with existing clients by providing superior customer service.
Education
BACHELOR'S DEGREE - PSYCHOLOGY
ASHFORD UNIVERSITY
09.2013
Skills
- Financial Accounting
- Pet safety
- Effective Leadership
- Independently Driven
- Structured Planning
- Time management
- Effective Communication
- Proficient in Microsoft Word
- Sales abilities
- Marketing proficiency
- Staff development
- Training and mentoring
Timeline
Pet Sitter Owner/operator
Critter Pals Pet Sitting
08.2023 - Current
Visitation Supervisor
Uplifting Families
03.2022 - 07.2024
Owner/Director/Teacher
Building Blocks Daycare
01.2011 - 06.2020
BACHELOR'S DEGREE - PSYCHOLOGY
ASHFORD UNIVERSITY
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