Summary
Overview
Work History
Education
Skills
Certification
Awards Recognition
Languages
Timeline
Generic

Stephany Tobon

Jersey City,NJ

Summary

Experienced business management graduate and successful entrepreneur with ten years of proven leadership in managing a flourishing pet care business. Skilled in operations management, team leadership, and meticulous attention to detail. Built a loyal clientele through clear communication, efficient processes, and reliable service. Seeking to apply expertise in operations, logistics, or organizational support in a new professional role.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Founder & Owner

Paw Pals Pet Services
03.2014 - Current
  • Built and ran a 5-star-rated pet care business serving 20+ clients weekly
  • Recruited, trained, and managed a small team of pet care providers
  • Handled all scheduling, invoicing, and client communications
  • Managed logistics for daily walking routes, boarding schedules, and time-sensitive client requests with efficiency and professionalism
  • Created marketing content and grew social media reach to over 1,000 users
  • Maintained clear policies, detailed records, and consistent service across all clients

Customer Service Representative

Aaron's Bail Bonds
10.2011 - 01.2013
  • Worked directly with clients and families during high-pressure situations
  • Explained bail options clearly and professionally
  • Maintained confidential records and collaborated with legal teams to confirm case details
  • Managed approximately 30+ incoming client calls per day.

Assistant Manager

Bubby's Burritos
02.2010 - 09.2011
  • Oversaw day-to-day operations including inventory and staff scheduling
  • Trained new employees and encouraged teamwork
  • Resolved problems, improved operations and provided exceptional service.

Education

B.S. - Business Management

New Jersey City University
Jersey City, NJ
05.2025

A.A. - Liberal Arts

Hudson County Community College
Jersey City, NJ
05.2013

Skills

  • Recruitment expertise
  • Staff training and development
  • Collaborative team management
  • Effective communication
  • Appointment coordination
  • Daily operations
  • Customer service
  • Conflict resolution
  • Skilled in digital tools
  • Customer relationship management
  • Invoicing
  • Policy and procedure development
  • Time management
  • Data entry experience

Certification

Google Analytics for Beginners
Google Analytics Academy – Completed February 2024
Certificate valid through February 2027


Explore Human Resources Job Simulation
Forage – Completed March 2025

Awards Recognition

Best of Hoboken (Pet Care), For outstanding service, loyal clients, and small business success

Languages

Spanish
Native or Bilingual

Timeline

Founder & Owner

Paw Pals Pet Services
03.2014 - Current

Customer Service Representative

Aaron's Bail Bonds
10.2011 - 01.2013

Assistant Manager

Bubby's Burritos
02.2010 - 09.2011

B.S. - Business Management

New Jersey City University

A.A. - Liberal Arts

Hudson County Community College

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