Melissa Martin
Brooklyn,NY
Summary
Self-motivated professional and problem-solver with excellent customer relations aptitude and strength in leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact daily success.
Overview
24
24
years of professional experience
Work History
Owner
Paw Paw Pet Care LLC
07.2008 - 02.2025
- Operated a successful and profitable small business for 17 years.
- Created a detailed business concept, identified goals, developed a marketing strategy, financial projections, and operational plans.
- Trained and motivated employees to perform daily business functions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills.
- Scheduled employees for shifts, Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Kept detailed records of daily activities through online database.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Studio Manager
Immaculate Conception Inc
02.2001 - 06.2008
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Maintained studio equipment and artwork, including computers, to limit disruptions.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Cultivated positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Master of Arts -
Hunter College, CUNY
06-2005
Bachelor of Arts -
Herron School of Art, IUPUI
06-1999
Skills
- Business management
- Business administration
- Verbal and written communication
- Client service
- Staff management
Timeline
Owner
Paw Paw Pet Care LLC
07.2008 - 02.2025
Studio Manager
Immaculate Conception Inc
02.2001 - 06.2008
Bachelor of Arts -
Herron School of Art, IUPUI
Master of Arts -
Hunter College, CUNY
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