Leah Cummiford

• Proactively initiated contact with over 50 nuclear medicine departments and imaging centers annually to educate on sealed source types, equipment needs, and health physics services, resulting in a 25% increase in compliant operations and repeat engagements. Researched camera make/models and hot lab equipment to prepare accurate quotes for sealed sources and services; collaborated with operations, pharmacy teams, and vendors to fulfill 95% of orders within 48 hours, enhancing customer satisfaction scores by 20%.
• Trained 50+ staff members on safety procedures, proper disposal, clean room protocols, and radiation instrument calibration
• Maintained detailed records of H1 tags, regulatory compliance, and share of inventory levels; supported payroll, expense reports, and audit readiness across multiple sites, achieving 100% pass rates in 15 consecutive internal audits.
• Tracked internal trends with Tableau, identifying process improvements (e.g., inventory optimization, payroll accuracy) that saved $15,000+ annually in waste and labor costs while reducing overtime hours by 15%. Compared product costs, prepared quotes, processed billing in Isotrac, and reviewed financial data in Tableau to ensure 100% billing accuracy across 1,000+ transactions yearly, minimizing discrepancies and supporting fiscal compliance.
• Collaborated with 12+ pharmacies in the Michigan region to manage and resolve complex patient and prescription issues

Collaborated with 12+ pharmacies in the Michigan region to manage and resolve complex patient and prescription issues

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• Optimized inventory management, workflow efficiency, and emergency protocols, reducing dose dispensing errors by 18% through standardized safety training and cutting expired inventory waste by 25%.
• Demonstrated strong verbal and written communication skills by authoring 20+ SOPs, delivering training sessions to 100+ participants annually, and building long-term high-trust relationships with clients and leadership, leading to a 35% increase in internal referrals. Mentored 20+ junior technicians, providing guidance on NRC/PPA/OSHA compliance, sealed source handling, and customer-facing interactions, resulting in a 50% faster onboarding time for new hires. Identified and pursued untapped market opportunities (e.g., flood sources, dose calibrators) and provided essential support to sales teams during inquiries and escalations, contributing to 15 closed deals valued at $75,000+ in the last f iscal year.