Leah Dalzell
Lynchburg,TN
Summary
Hi there! I moved to Tennessee around 10 years ago, I did do a little bit of at home health care when I moved here. Just a few months. I became pregnant a short time later. I had a rough pregnancy and could no longer work, and have been a stay at home mom ever since. I have been doing some door dash and Instacart when I am able to.
I am really excited to start working again! I have had different types of customer service with every job I have had, and i love working with people. On the phone, or in person. I am experienced in both.
I am a naturally bubbly person, Its not often you catch me in a bad mood. I always try to put some kind of fun into everything I do.
Thank you for taking the time to read this.
Leah Dalzell
Overview
11
11
years of professional experience
Work History
Med Aide
Dow Rummel
Sioux Falls, SD
12.2009 - 07.2015
- Demonstrated exceptional organizational skills by coordinating multiple patient appointments and facilitating necessary followups.
- Streamlined office efficiency by organizing supplies, updating inventory levels, and managing stockroom orders as needed.
- Promoted patient safety through adherence to infection control protocols and proper use of equipment.
- Monitored vital signs regularly for early detection of changes or potential complications requiring intervention from the healthcare team.
- Performed routine administrative duties including filing, data entry, and answering phones to ensure smooth clinic operations.
- Provided vital assistance during medical procedures, ensuring smooth operations and positive outcomes.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.
- Guided patients through their healthcare experience by answering questions, offering support, and fostering trust throughout their visit.
- Fostered strong relationships with patients'' families to gather essential information about their loved ones'' conditions.
Shift Manager
Taco Bell
Sioux Falls, SD
04.2007 - 12.2009
- Also on and off since i was 16yrs old
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Collections Representitive
HSBC Card Services
Sioux Falls, SD
01.2005 - 03.2007
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
Education
GED -
Omaha Public Schools Adult Education
Omaha, NE01.2002
Skills
- Patient care
- Vital signs monitoring
- HIPAA compliance
- Vital sign monitoring
- Patient charting
- Patient observation
- Emotional support
- Patient transport
- Patient positioning
- Specimen collection
- Geriatric care
- Personal hygiene maintenance
- Oxygen administration
- Patient logging
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Med Aide
Dow Rummel
12.2009 - 07.2015
Shift Manager
Taco Bell
04.2007 - 12.2009
Collections Representitive
HSBC Card Services
01.2005 - 03.2007
GED -
Omaha Public Schools Adult Education