Leah Dees
Bessemer,MI
Summary
Dedicated Vet Assistant with expertise in surgical assistance, anesthesia monitoring, and client communication. Committed to enhancing animal health through preventative care and education.
Overview
9
9
years of professional experience
Work History
Vet Assistant
Deepwood Veterinary Services
Bruce Crossing, MI
02.2022 - Current
- Assisted veterinarians in performing examinations and surgical procedures, ensuring animal comfort and safety.
- Maintained accurate patient records and medical histories using veterinary management software.
- Educated pet owners on proper care, nutrition, and wellness practices to enhance animal health outcomes.
- Monitored vital signs and administered medications as prescribed, observing for adverse reactions during treatments.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
Assistant Store Manager
Tractor Supply Company
Ironwood, MI
04.2017 - 03.2024
- Assisted in daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored new team members on customer service best practices and operational procedures.
- Implemented merchandising strategies to enhance product visibility and boost sales performance.
- Monitored staff performance, providing coaching to improve efficiency and service quality.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Home School
Ironwood, MISkills
- Animal behavior
- Appointment scheduling
- Medical record-keeping
- Client communication
- Laboratory skills
- Wound management
- Euthanasia assistance
- Diagnostic imaging
- Preventative care
- Surgical assistance
- Anesthesia monitoring
- Cleaning and sanitizing
Timeline
Vet Assistant
Deepwood Veterinary Services
02.2022 - Current
Assistant Store Manager
Tractor Supply Company
04.2017 - 03.2024
High School Diploma -
Home School