Leah Edwards
Phoenix,AZ
Summary
Positive, upbeat employee bringing more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Instacart
Phoenix, AZ
10.2023 - Current
- Delivered groceries efficiently, ensuring timely completion of all scheduled orders.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Communicated effectively with customers to address concerns and enhance satisfaction.
Bakery Clerk
Albertsons
Scottsdale, AZ
05.2016 - 04.2017
- Complied with all health and safety codes
- Filled out inventory and production sheets and informed head baker of stock levels
- Replenished and rotated food items, following correct food cooling and storage procedures
- Iced and airbrushed cakes and other pastries for customized orders
- Routinely cleaned and maintained kitchen equipment and oven.
Front Desk / Night Auditor
Victory Inn And Suites
Phoenix, AZ
04.2014 - 04.2016
- Updated customer check in/outs from start to finish in an accurate and timely manner
- Managed work flow to verified daily sales
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Closed and open all daily transactions.
Front Desk Clerk
The Budget Lodge of Phoenix
Phoenix, Arizona
06.2012 - 02.2014
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Politely assisted customers in person and via telephone
- Directed calls to appropriate individuals and departments.
Cashier
99 Cents Only Stores
Phoenix, AZ
12.2008 - 04.2012
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Designed displays to make the store experience interactive, engaging and reassuring
- Provided an elevated customer experience to generate a loyal clientèle
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Telemarketer
Eweb Financial
Phoenix, AZ
01.2008 - 11.2008
- Reached monthly sales quotas
- Identified and qualified customer needs, used sales strategies and negotiated closes
- Listened attentively to client feedback and worked with product development team.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05-2010
Skills
- Cash management
- Time Management
- Clerical
- Communication
- Customer service
- Organizational skills
- Troubleshooting
- GPS and route planning
- Clean driving record
- Order picking and processing
- Quality assurance
Timeline
Delivery Driver
Instacart
10.2023 - Current
Bakery Clerk
Albertsons
05.2016 - 04.2017
Front Desk / Night Auditor
Victory Inn And Suites
04.2014 - 04.2016
Front Desk Clerk
The Budget Lodge of Phoenix
06.2012 - 02.2014
Cashier
99 Cents Only Stores
12.2008 - 04.2012
Telemarketer
Eweb Financial
01.2008 - 11.2008
High School Diploma -
North Canyon High School