Leah Egelanian
Honolulu,HI
Summary
Experienced hospitality professional with a B.A. in Psychology and minor in Business. Organized and tech-savvy with a proven ability to deploy strong customer facing communication skills.
Overview
5
5
years of professional experience
Work History
Childcare / Homeschool Provider
Self-employed
11.2022 - Current
- Created and implemented daily schedules facilitating learning, play, and socialization
- Expanded client base from 1 to 20 high-achieving, high net-worth families on Oahu within a one-year period
- Implemented strategic pricing and service enhancements, resulting in a 23% growth in revenue per hour
- Achieved a 70% referral conversion rate, demonstrating the high level of satisfaction and trust among existing families
Executive Assistant
Real Estate & Interior Design
05.2022 - 11.2022
- Facilitated real estate transactions consistently valued over $1 million in extremely competitive Oahu housing market
- Coordinated staging strategy to dramatically reduce sale turnover time and improve seller experience
- Introduced office systems for colleagues to set daily, weekly, and monthly goals, boosting productivity and organization
Server
Merriman's Restaurant, Sensei By Nobu
09.2021 - 04.2022
- Ranked top 5 of 23 servers on internal sales metrics for successful upselling of menu items
- Maintained goal of 95% or higher positive customer feedback, reflected by 5/5 star comment cards
- Received 20% + tip average across all customers, indicating quality dining experience
- Assisted in training new hires, providing guidance on restaurant standards and best practices
Server
Nobu (Sensei, A Four Seasons Resort)
04.2021 - 09.2021
- Completed intensive Four Seasons training program emphasizing guest relations, impeccable customer service, and delivery of five-star experience
- Acquired and shared knowledge of menu offerings, demonstrating expertise in ingredients, preparation methods, and daily specials
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
Customer Service Representative
MECHA Fitness
04.2019 - 04.2021
- Marketed and sold diverse range of gym memberships to new and existing clients using informed recommendations
- Consistently exceeded monthly sales targets, with high success rate in turning leads into gym members
- Successfully upsold premium memberships, contributing to growth in average transaction value
Education
Bachelor of Arts - Psychology, Entrepreneurship
University of Colorado Boulder
Boulder, CO12.2020
Skills
- Toast
- OpenTable
- Mind Body
- ZoomInfo
- Microsoft Office Suite (Word, PowerPoint, and Excel)
- Strong written and verbal communication
- Attention to Detail
- Relationship building
- Customer satisfaction and retention
- Persistent demeanor
Timeline
Childcare / Homeschool Provider
Self-employed
11.2022 - Current
Executive Assistant
Real Estate & Interior Design
05.2022 - 11.2022
Server
Merriman's Restaurant, Sensei By Nobu
09.2021 - 04.2022
Server
Nobu (Sensei, A Four Seasons Resort)
04.2021 - 09.2021
Customer Service Representative
MECHA Fitness
04.2019 - 04.2021
Bachelor of Arts - Psychology, Entrepreneurship
University of Colorado Boulder