Leah Fichtler
Portland,OR
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Services Representative
Willamette Dental Group
Portland, OR
09.2025 - Current
- Responds to member inquiries about benefits, eligibility, claims, grievance and appeals processes, policies, and procedures.
- Manages the Willamette Dental Sliding Fee Discount Program from application processing to coordination of benefits.
- Documents all incoming and outgoing calls.
- Educates members about their dental insurance coverage.
- Effectively communicates all Willamette Dental processes, policies, and treatment philosophies to members.
- Identifies complaints and takes appropriate action in order to facilitate the process with Practice Managers or Grievance and Appeals Coordinators.
Administrative Sales Assistant
Monterey Coast Door & Supply
Monterey, CA
12.2024 - 07.2025
- Monitored and managed communication from clients and vendors.
- Oversaw business owners' calendars and scheduled appointments and meetings.
- Maintained client files, ensuring all pertinent information was accurate and up-to-date.
- Assisted business owners with recruiting efforts by reviewing resumes, conducting interviews, and compiling interview notes for owners' review.
Recruiting Coordinator
San Diego Zoo Wildlife Alliance
San Diego, CA
10.2023 - 07.2024
- Coordinated pre-employment requirements for all new employees, including reference checks, background checks, and drug testing.
- Maintained calendar for all new employee on-boarding appointments.
- Input data into HRIS for all new hires with a high level of accuracy and attention to detail.
- Posted job listing for open requisitions to recruitment sources, including internal and external job boards, social media, etc.
- Acted as correspondent between job candidates and hiring managers.
- Secured and maintained integrity of confidential information.
- Served on various HR committees to improve processes and workflows for the organization.
Administrative Assistant
Willamette Dental Group
Portland, OR
12.2021 - 06.2023
- Strategically analyzed and maintained employee staffing schedules to support effective team workflow.
- Recruited, interviewed, on-boarded, and trained new employees.
- Served on the leadership team to provide constructive and timely coaching and recognition to all workgroups.
- Managed annual performance reviews.
- Oversaw patient schedules to maximize efficiency and identify and resolve scheduling errors.
- Monitored and organized facility and equipment repair requests.
Care Advocate
Willamette Dental Group
Portland, OR
06.2019 - 12.2021
- Offered seamless patient experiences from triaging to scheduling for clinical care.
- Functioned as the main route of communication between patients and dental providers.
- Organized and audited provider schedules to maximize clinical access and efficiency.
- Trained and coached newly hired Care Advocates.
Shift Supervisor
Starbucks
Portland, OR
11.2017 - 06.2019
- Developed strategies and delegated roles to ensure reliable and consistent service for our community.
- Adapted to an evolving environment while maintaining a calm demeanor in order to set up my team and myself for success.
- Streamlined communication between corporate management and staff.
Education
B.S. - Criminal Justice, Psychology
Southern Oregon University
Ashland, OR12-2016
Skills
- Full-cycle recruiting
- Benefits administration
- Performance management
- Quality assurance
- Calendar coordination
- Customer support
- Dispute resolution
- Google Suite
- Workflow optimization
- Microsoft Office
Certification
- Certified Associate of Project Management, (expected completion July 2026)
Timeline
Member Services Representative
Willamette Dental Group
09.2025 - Current
Administrative Sales Assistant
Monterey Coast Door & Supply
12.2024 - 07.2025
Recruiting Coordinator
San Diego Zoo Wildlife Alliance
10.2023 - 07.2024
Administrative Assistant
Willamette Dental Group
12.2021 - 06.2023
Care Advocate
Willamette Dental Group
06.2019 - 12.2021
Shift Supervisor
Starbucks
11.2017 - 06.2019
B.S. - Criminal Justice, Psychology
Southern Oregon University