Leah Fields
Newburgh,IN
Summary
Dynamic Help Desk Technician with proven expertise in remote support and incident management at Advanced Document Solutions. Adept at troubleshooting and diagnosis, I excel in delivering exceptional technical assistance while fostering clear communication. Recognized for adaptability and a strong sense of responsibility, I ensure efficient resolution of issues and enhance user satisfaction. I am currently attending college for a degree in IT Support.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
Advanced Document Solutions
09.2024 - Current
- Provided basic end-user troubleshooting and desktop support.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Carry Out
Turoni's
04.2019 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Server
Hacienda Mexican Restaurants
07.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED -
Vincennes University
Vincennes, IN07-2024
Skills
- Remote support
- Software installation
- Network support
- Incident management
- Server troubleshooting
- Support ticket system management
- Troubleshooting and diagnosis
- Technical support
Accomplishments
I am the host of the frst Domestic Violence Awareness Event in Evansville, IN.
Timeline
Help Desk Technician
Advanced Document Solutions
09.2024 - Current
Server
Hacienda Mexican Restaurants
07.2020 - 02.2021
Carry Out
Turoni's
04.2019 - 08.2024
GED -
Vincennes University
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