Leah Finkelstein

Sound Manipulations, Inc. (SMI) is a music label representing multiple catalogs and over 200 artists, with distribution through APM. SMI's placements include ABC, NBC, Netflix, HBO, and ESPN.
● Developed and launched a proprietary digital asset management system that streamlined operations and increased team productivity by over 50%.
● Designed and continuously optimized production workflows to ensure consistent, on-time delivery of monthly releases to APM under contractual obligations.
● Lead and manage programming, data, and production teams to maintain seamless collaboration and high output standards.
● Partner directly with the CEO to define growth strategies, performance goals, and operational priorities.
● Audit and refine catalog infrastructure to enhance discoverability, internal efficiency, and marketing potential.
● Cultivate and maintain strong relationships with artists, producers, distributors, publishers, PROs, and key industry partners at the executive level to strengthen strategic alignment and long-term business growth.

Caffeine Studios was a joint venture between Caffeine and FOX,
producing live-streamed content across video games, esports, sports, and entertainment.
● Partnered with the Head of Original Programming to design and execute all music department operations for flagship productions.
● Managed relationships with contracted sound libraries to source, license, and deliver music assets on schedule for multiple live programs.
● Composed, mixed, and mastered original tracks for live broadcasts, consistently meeting 24-hour turnaround deadlines in a fast-paced production environment.

CalNet provided managed IT services and full IT outsourcing solutions, including end-user services, cloud,
infrastructure, cybersecurity, and IT consulting.
● Created and defined a new client relations role, designing the full CRM workflow to track at-risk clients, performance metrics, measure financial impact, and identify patterns of service delivery pain points.
● Led weekly C-level meetings to present financial reports, identify operational gaps, and recommend process improvements to enhance customer relationships.
● Spearheaded the implementation of internal changes making our internal procedures more streamlined and cohesive, ultimately providing better service to all clients and accounts.
● Partnered with executives of at-risk accounts to develop service strategies to maintain their business and partnership long term.
● Consistently exceeded retention goals, reducing client churn to under 8% and saving $426K in monthly recurring revenue.

Third Wave was a boutique IT managed services company that provided remote and on-site desktop and networking
support, network security, infrastructure consulting, and cloud services for small to medium-sized businesses.
● Advanced to senior leadership role in 2013 to strengthen key client partnerships, drive revenue growth, and identify strategic business opportunities across the organization.
● Led end-to-end technology sales and implementation initiatives, translating client operational needs into custom
engineering solutions, securing contracts, and coordinating with distribution and technical teams to deliver projects on time and at scale.
● Spearheaded multiple IT and infrastructure modernization projects, aligning internal teams and external stakeholders to improve operational efficiency, communication workflows, and service delivery.
● Oversaw company-wide operations and human resources functions, establishing scalable processes, improving cross-department collaboration, and ensuring organizational alignment to support business growth.

Warrior Theatre was a non-profit organization serving as both a support center and support center for adults who
were victims of childhood abuse.
● Worked alongside Executive Director and the Board of Directors to develop governing aspect of the organization.
● Designed and implemented daily, weekly, monthly duties for all staff.
● Executed administrative duties: creating intake forms, managing meeting minutes, scheduling, etc.
● Produced fundraising events that doubled as a way to raise awareness of the organization, which included managing performances, catering, and silent auctions.