Leah Gagliardi
Kingsport,TN
Summary
Dynamic and results-oriented professional with proven expertise in customer service and team leadership honed at Hob Nob Drive-In and Plato's Closet. Excelled in high-pressure environments, demonstrating exceptional multitasking and problem-solving skills. Achieved significant improvements in service delivery and operational efficiency, showcasing a keen ability for decision-making and active listening.
Overview
3
3
years of professional experience
Work History
Waitress
Hob Nob Drive-In
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Store Manager
Platos Closet
03.2022 - 04.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Associate of Science -
Northeast State Community College
Blountville, TN05-2026
High School Diploma -
Gate City High School
Gate City, VA05-2024
Skills
- Customer service
- Strong multitasking
- Active listening
- Time management
- Team collaboration
- Team leadership
- Decision-making
- Problem-solving
Timeline
Waitress
Hob Nob Drive-In
04.2023 - Current
Assistant Store Manager
Platos Closet
03.2022 - 04.2023
Associate of Science -
Northeast State Community College
High School Diploma -
Gate City High School
Similar Profiles
Amiyah JohnsonAmiyah Johnson
Server at Hob Nob RestaurantServer at Hob Nob Restaurant
Liam NelsonLiam Nelson
Food Service Worker at Hob Nob Hot DogsFood Service Worker at Hob Nob Hot Dogs
Sharrod RidgwaySharrod Ridgway
Lead Server at Hob Nob TavernLead Server at Hob Nob Tavern