Leah Galarza Leon
San Antonio,TX
Summary
Dependable associate with a background in customer service and teamwork. Skilled in communication and critical thinking, contributing to improved operations and client experiences across diverse environments.
Overview
5
5
years of professional experience
Work History
VA Workstudy
UIW Military and Veterans Center
10.2024 - 12.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Pets Hotel Associate
Petsmart
06.2021 - 08.2021
- Provided exceptional care and attention to pets during stays, ensuring comfort and safety.
- Managed and ensured the safety of up to 13 dogs with different personalities in one room
- Executed daily cleaning protocols to maintain sanitary conditions in pet accommodations.
- Assisted in feeding and administering medication to pets as per owner's instructions.
- Monitored pet behavior and health, reporting any concerns to management promptly.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Engaged with customers to provide updates on their pets, enhancing client satisfaction.
- Prevented accidents or injuries by promptly identifying potential hazards within the facility and taking corrective action as needed.
Customer Experience Associate
AAFES Exchange
03.2020 - 03.2021
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Executed daily operations, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline service processes and improve efficiency.
- Maintained product knowledge to provide accurate information and recommendations to customers.
- Supported inventory management by organizing stock and conducting regular audits.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
Education
Bachelor of Arts - Psychology
University of The Incarnate Word
San Antonio, TX05-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Organizational skills
- Active listening
- Organization and time management
- Calm under pressure
- Verbal communication
Timeline
VA Workstudy
UIW Military and Veterans Center
10.2024 - 12.2024
Pets Hotel Associate
Petsmart
06.2021 - 08.2021
Customer Experience Associate
AAFES Exchange
03.2020 - 03.2021
Bachelor of Arts - Psychology
University of The Incarnate Word