Leah Garcia
Rancho Cucamonga,CA
Summary
Dynamic customer service professional with a proven track record at Chili's Restaurant, excelling in service excellence and effective listening. Adept at resolving inquiries and enhancing guest experiences, I leverage strong problem-solving skills and detail-oriented data management to drive satisfaction and foster loyalty. Committed to creating welcoming environments and improving service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chili's Restaurant
11.2024 - 12.2025
- Delivered exceptional customer service in high-pressure environments, ensuring satisfaction and repeat business.
- Resolved customer inquiries and complaints efficiently, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Assisted in training new team members on service protocols and menu knowledge.
Customer Service Representative
Bubba's Taco's
07.2020 - 05.2022
- Maintained cleanliness and organization in dining areas, contributing to a welcoming atmosphere.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Adapted quickly to changing situations and guest needs, fostering positive interactions.
- Provided feedback to management on service improvements and customer preferences for menu adjustments.
Child Caregiver
Mercardo's Sitting
02.2021 - 02.2022
- Supervised daily activities, ensuring safety and engagement for children of various ages.
- Developed and implemented age-appropriate educational activities fostering cognitive and social growth.
- Communicated effectively with parents regarding children's progress, needs, and concerns.
- Assisted in maintaining a clean, organized environment that promotes health and safety standards.
Education
High School Diploma -
Chaffey High School
Ontario, CASkills
- Service excellence
- Effective listening
- Problem-solving skills
- Detail-oriented data management
Certification
Food Handlers Certificate
Timeline
Customer Service Representative
Chili's Restaurant
11.2024 - 12.2025
Child Caregiver
Mercardo's Sitting
02.2021 - 02.2022
Customer Service Representative
Bubba's Taco's
07.2020 - 05.2022
High School Diploma -
Chaffey High School