Leah Getz
Wheatfield,IN
Summary
Dedicated healthcare professional with experience in phlebotomy and customer service. Known for strong active listening and specimen handling skills. Aiming to enhance patient experiences and maintain accurate records in a dynamic healthcare environment.
Overview
12
12
years of professional experience
Work History
Phlebotomist & HHA
Safeguard Joy
Winamac, IN
07.2024 - Current
- Collected blood samples from patients using established procedures and techniques.
- Maintained accurate patient records and specimen labeling protocols for quality assurance.
- Assisted in training new phlebotomists on safety practices and efficient blood collection methods.
- Communicated effectively with patients to alleviate anxiety during blood draw procedures.
- Assisted with daily living activities to enhance patient comfort and well-being.
- Monitored vital signs to ensure prompt identification of health changes.
- Maintained accurate records of patient care activities and observations.
- Supported mobility assistance, promoting independence in patients' daily routines.
- Provided emotional support, fostering a positive environment for patients and families.
- Assisted patients with daily living activities, promoting independence and wellbeing.
Customer Service Representative
Fedelis Care
New York, NY
12.2022 - 07.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Processed orders and returns, ensuring accuracy in transactions and documentation.
- Collaborated with team members to streamline communication and improve service delivery.
- Documented customer feedback to identify trends and recommend improvements to management.
- Managed high-volume call queues while maintaining professionalism and composure under pressure.
- Utilized CRM software to track customer interactions and maintain updated records for follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Manager
Balance Health; Fairview Home Inspections
DeMotte, IN
01.2014 - 12.2022
- Streamlined office operations by implementing effective scheduling and resource allocation strategies.
- Developed and maintained efficient filing systems to enhance document retrieval processes.
- Coordinated communication between departments to ensure alignment on company objectives.
- Oversaw inventory management, optimizing supply levels for operational efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
No Degree - Education
Olivet Nazarene University
Bourbonnais, ILSkills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Customer service
- Active listening
- Data entry
- HIPAA compliance
- Patient confidentiality
Timeline
Phlebotomist & HHA
Safeguard Joy
07.2024 - Current
Customer Service Representative
Fedelis Care
12.2022 - 07.2024
Office Manager
Balance Health; Fairview Home Inspections
01.2014 - 12.2022
No Degree - Education
Olivet Nazarene University