Leah Giordano
Land O' Lakes,FL
Summary
Experienced Credentialing and Compliance Department Manager specializing in healthcare staffing. Versed in The Joint Commission, OSHA/HIPAA, FCRA, Privacy Law, and contract negotiation. Fluid knowledge of MSP/VMS systems and recruiting resources. Foundation in leadership training and developing policies/processes cross-departmentally in collaboration with Clinical, HR, and Operations directives. Knowledge base of occupational health, compliance regulation, companywide audits and tracking healthcare trends. Vendor and process refinement to mitigate fiscal waste, and sourcing new technology to improve productivity. Experience in interviewing and hiring internal leadership, mentorship of new employees and various corporate trainings internally and cross-brand.
Overview
9
9
years of professional experience
Work History
Credentialing Department Manager
Cynet Health
Sterling, VA (Remote)
11.2021 - Current
- Manage 60+ employees based in the US/India/Philippines comprised of back office, compliance, credentialing and audit specialists, Team Leads, and Assistant Management
- Focus on process improvement and policy generation to meet federal, state, and TJC standards. Head TJC audit process for national certification.
- Audit, source, mitigate, and negotiate operational costs. Audit efficiency of individual teams and conducting improvement and career development plans as needed.
- Identified areas of improvement and implemented innovative strategies for new lines of business including Per Diem, LOCUMS, and international contracts.
- Collaborate with department heads to effectively and fluidly meet expectations benefiting the organization as a whole. Spearhead training and round table discussions with CEO’s and sister departments.
Credentialing Team Lead
Sunbelt Staffing
06.2016 - 11.2021
- Acted as Lead to a group of Credentialing Specialists managing over 500 client contracts nationwide
- Acted as supplement for TJC audits and mentor to specialists for multiple company brands
- Provided training and leadership seminars for recruiting and marketing departments
- Maintained a regular reporting standard auditing files for accuracy and compliance, and initiated updated processes and workflows
- Acted as interim department manager when department head was on leave or unavailable
- Acted as point of contact for all departments for escalations.
Accounts Representative
Waste Connections of Canada
04.2015 - 06.2016
- Inbound and outbound calls regarding establishment, account inquiries, operations issues, invoice and payment inquiries and interpretation, credit application and payment allocation, payments, suspension and prorated amounts, customer retention, service issues for both residential and commercial accounts
- I am constantly in contact with multiple departments including sales, collections, operations, mechanics, and upper management
- I must have a working knowledge of city codes and regulations, as well as be aware of differing HOA details and specifications to relay this information to customers
- All calls are handled promptly, and correct department heads notified if necessary
- Ultipro
- Typing speed of 85 wpm
- Accurate and precise understanding of invoices, billing cycles, prorated amounts, fees, and suspension rates
- Advanced phone etiquette, and customer retention.
Education
B.A. - Music Education
Southeastern University
Lakeland, FL01.2010
Associate of Science (A.S.), Music -
Hillsborough Community College
01.2008
Skills
- Company Training
- Healthcare Staffing
- Credentialing
- Auditing
- Social Media
- Account Management
- Medical Terminology
- Staffing Services
- Healthcare
- Occupational Health
- Marketing
- Vendor Management
- Interviewing/Hiring Leadership
Timeline
Credentialing Department Manager
Cynet Health
11.2021 - Current
Credentialing Team Lead
Sunbelt Staffing
06.2016 - 11.2021
Accounts Representative
Waste Connections of Canada
04.2015 - 06.2016
B.A. - Music Education
Southeastern University
Associate of Science (A.S.), Music -
Hillsborough Community College