Leah Glass
Louisville,KY
Summary
Results-driven logistics professional with extensive experience in time-critical air operations, shipment management, and network performance optimization. Proven ability to solve complex operational challenges in real time, assess risk, and make high-impact decisions under pressure to protect service commitments and maintain operational continuity. Skilled in evaluating aircraft departure delays, prioritizing Early AM (EAM), Saturday, and Premier deliveries, analyzing downstream gateway impacts, and implementing alternative routing strategies to minimize disruptions and maximize network efficiency.
Recognized for strong leadership, sound judgment, and effective cross-functional collaboration in fast-paced, high-stakes environments. Seeking a Contingency position where frontline operational expertise, strategic decision-making, and a commitment to service excellence can be leveraged to strengthen network performance, mitigate operational risk, and safeguard service integrity.
Overview
6
6
years of professional experience
Work History
Full Time Premier Supervisor
UPS
Louisville, KY
12.2024 - Current
- Managed daily logistics, focusing on punctual package delivery and strict adherence to safety guidelines.
- Guided team members in adopting best practices for optimizing workflow processes.
- Analyzed workflows and introduced enhancements that significantly improved productivity in sorting operations.
- Facilitated performance evaluations and offered actionable feedback to support staff improvement initiatives.
- Engaged in strategic planning sessions with management to identify and implement cost-saving measures.
- Conducted thorough analysis of workflow processes, identifying critical bottlenecks and suggesting effective solutions to drive operational efficiency.
- Streamlined inquiry response processes to effectively address customer concerns and elevate satisfaction levels.
- Analyzed shipment priorities and network effects, facilitating strategic re-routing to uphold delivery schedules and safeguard gateway operations.
Lead Associate
UPS Healthcare
Shepherdsville, KY
04.2024 - 12.2024
- Implemented effective communication strategies and provided consistent progress updates to ensure prompt resolution of client concerns.
- Reviewed team member performance on a routine basis, offering actionable feedback to support ongoing development and improvement.
- Oversaw collaboration among cross-functional teams, focusing on timely project delivery and excellence in results.
- Revamped workflow processes and instituted efficient project management practices to drive team productivity improvements.
- Created and executed strategies that promoted a positive organizational environment, focusing on employee retention through the celebration of outstanding contributions.
- Developed and executed training sessions focused on improving employee knowledge of safe work practices.
CER Export Analyst
UPS
Louisville, KY
11.2021 - 04.2024
- Engaged with shippers through direct phone and email outreach to gather necessary documentation for seamless international export clearance.
- Analyzed shipment data and related documents to verify compliance with UPS policies and U.S. government export requirements.
- Coordinated timely processing and release of export shipments, safeguarding operational efficiency and customer satisfaction.
- Analyzed and validated commodity descriptions, values, harmonized tariff codes, and export classifications to maintain compliance with industry regulations.
- Executed comprehensive research on shipment history and documentation validation across various internal systems to effectively address export holds.
- Initiated and developed the Alternate Tracking Queue, creating structured workflows to process shipments with alternate tracking numbers; authored formal work instructions submitted to GBT for implementation.
- Oversaw training initiatives for team members in alternate tracking queue while serving as main point of contact for inquiries and process clarification.
- Leveraged advanced systems to perform extensive research, ensuring accurate data correction and timely shipment releases.
- Engaged with cross-functional teams and international customers to streamline shipment operations and mitigate clearance issues.
- Executed tasks with precision in a high-pressure environment, consistently meeting deadlines and complying with established guidelines.
Inventory Control Specialist
McKesson
Shepherdsville
11.2020 - 07.2021
- Analyzed inventory records meticulously to uncover and resolve discrepancies, thereby improving overall accuracy.
- Cross-referenced incoming shipments with purchase orders and packing slips, confirming alignment of quantities and product specifications with system records before processing.
- Executed precise data entry of receipts, adjustments, and transfers to maintain current inventory records within the inventory management system.
- Facilitated monthly inventory evaluations and cycle counts to maintain consistency between physical stock and system quantities.
- Analyzed inventory variances in partnership with warehouse and purchasing teams to implement solutions and mitigate future issues.
- Conducted regular evaluations of stock levels and communicated low inventory status to prevent potential stockouts.
- Developed and maintained an organized inventory system to optimize accessibility and ensure precise tracking of stock levels.
- Collaborated on refining inventory control processes, focusing on efficiency and compliance with organizational standards.
Education
High School Diploma -
Bullitt Central High School
Shepherdsville, KY06-2019
Skills
- Strategic Operations Management
- Real-Time Decision-Making
- Operational Risk Assessment
- Cross-Functional Leadership
- Process & Network Optimization
- Complex Problem Resolution
- KPI & Performance Analysis
- Workforce Planning & Scheduling
- Regulatory Compliance & Quality Control
- Team Development & Coaching
- Multi-System Operations Expertise
Key Achievements
- Restored operational stability in high-pressure environments by rapidly identifying risks, implementing solutions, and protecting service commitments.
- Created the Alternate Tracking Queue, improving shipment visibility, streamlining processing, and reducing operational delays.
- Authored standardized operating procedures that increased consistency, improved execution, and supported team-wide efficiency.
- Acted as the lead escalation resource for complex shipment exceptions and network-impact events, minimizing disruption and preserving service integrity.
- Drove real-time operational recovery efforts by identifying bottlenecks and implementing corrective actions to maintain network performance.
- Maintained operational continuity during staffing shortages, peak demand periods, and organizational transitions through cross-functional support and leadership.
- Executed critical routing and prioritization decisions to balance customer commitments, shipment urgency, and network capacity.
- Developed team capability through coaching, mentorship, and operational guidance, contributing to stronger performance and decision-making.
Timeline
Full Time Premier Supervisor
UPS
12.2024 - Current
Lead Associate
UPS Healthcare
04.2024 - 12.2024
CER Export Analyst
UPS
11.2021 - 04.2024
Inventory Control Specialist
McKesson
11.2020 - 07.2021
High School Diploma -
Bullitt Central High School