Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leah Gonzalez

Orlando,FL

Summary

Dynamic customer service professional with a strong work ethic and a proven track record at Wawa. Skilled in food sales and promotion, I excel in enhancing customer experiences and fostering team collaboration. Committed to maintaining cleanliness and safety standards, I effectively train staff to ensure high-quality service delivery.

Overview

10
10
years of professional experience

Work History

Deli Clerk

Publix
Orlando, FL
03.2025 - Current
  • Assisted customers with deli product selections and inquiries.
  • Maintained cleanliness and organization of deli display cases.
  • Operated slicers and scales to prepare customer orders efficiently.
  • Collaborated with team members to ensure timely service during peak hours.

Customer Service Supervisor

Wawa`
Orlando, FL
01.2019 - 03.2025
  • Supervised daily operations to ensure exceptional customer service and team performance.
  • Trained and mentored staff on customer engagement techniques and service protocols.
  • Analyzed customer feedback to implement improvements in service delivery.
  • Coordinated scheduling and staffing to optimize workforce efficiency during peak hours.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Crew Member

Wendy's
Orlando, FL
09.2016 - 01.2019
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
  • Collaborated with team members to streamline order preparation processes, reducing wait times.
  • Trained new crew members on operational procedures and company policies to ensure compliance and efficiency.

Education

Certificate of Technical Studies - Pharmacy Tech

Stepful
408 Broadway New York, NY 10013
08-2026

Certificate of Technical Studies - Hemodialysis

Orange Technical College
Winter Park, FL
09-2019

High School Diploma -

Colonial High School
Orlando, FL
06-2015

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Safe food handling
  • Flexible schedule
  • Food sales and promotion
  • Register operations
  • Inventory counts
  • Allergen awareness
  • Effective customer communication

Accomplishments

  • Supervised team of 28 staff members.
  • Resolved product issue through consumer testing.

Timeline

Deli Clerk

Publix
03.2025 - Current

Customer Service Supervisor

Wawa`
01.2019 - 03.2025

Crew Member

Wendy's
09.2016 - 01.2019

Certificate of Technical Studies - Pharmacy Tech

Stepful

Certificate of Technical Studies - Hemodialysis

Orange Technical College

High School Diploma -

Colonial High School
Leah Gonzalez