Summary
Overview
Work History
Education
Certification
Affiliations
Languages
References
Timeline
Generic
Leah Gossett

Leah Gossett

Orlando,FL

Summary

MBA professional specializing in interviewing, communication, and management. Demonstrated success in enhancing organizational effectiveness through strategic administration and data analysis. Expertise in aligning operational practices with business goals and implementing IT solutions to optimize operations. Proficient in analyzing large data sets to identify trends and proactively address operational issues.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Deals Desk Analyst

SCIENCELOGIC
Remote
01.2022 - Current
  • Demonstrated analytical, operational, and strategic responsibilities to drive the overall success of the sales
  • Channeled ambition, initiative, and the ability to prioritize and execute in a fast-paced environment, along with the ability to manage multiple, complex tasks.
  • Proficient in Salesforce (CRM system) to conduct an analysis of pipeline revenue and revenue reporting to pinpoint any shortcomings in the sales processes, with the aim of enhancing business growth.
  • Monitored and examined crucial indicators, such as the expansion of the pipeline, the success or failure rates, and the objective
  • Maintained the accuracy of the sales forecast and sales figures.
  • Worked together with various departments, including Marketing, Finance, and Operations, to guarantee consistency with the overall business strategy.
  • Enhanced sales productivity by enabling the team to work effectively.
  • Simplified the sales process and evaluated new tools.

Reservations/Customer Support Agent

JETBLUE AIRWAYS
Orlando, USA
05.2019 - 09.2024
  • Answer continuous calls via telephone regarding general information about airline travel on JetBlue Airways.
  • Sell ancillary products from incoming
  • Perform activities including viewing and sitting in front of a computer terminal, navigating and toggling between multiple screens, talking and typing at the same time, and navigating menus and screens on a computer.
  • Resolve general customer service concerns through effective customer service.
  • Actively listens and probes callers in a professional and timely manner to determine the purpose of the call.

Financial Coordinator

KAPLAN UNIVERSITY / PURDUE UNIVERSITY GLOBAL
Orlando, USA
06.2013 - 01.2022
  • Performs analysis of billing process to determine what, if any, amount is student
  • Proven leadership skills by providing mentorship and coaching to coordinators.
  • Possess the capability to clearly convey delicate financial details to both potential and existing students.
  • Reviews student eligibility, awards, and manages the receipt of funds from the state.
  • Actively listens and probes callers in a professional and timely manner to determine the purpose of the call.

Admission Education Advisor

KAPLAN UNIVERSITY
Orlando, USA
06.2013 - 01.2022
  • Acquired knowledge through my involvement in professional development, perusal of educational journals, and attendance at workshops.
  • Arranged virtual campus visits for prospective students and facilitated their orientation upon their arrival.
  • Proficient in Salesforce (CRM system) to manage student demographic data, enrollment profiles, and educational triggers.
  • Oversaw and instructed a team at an Academy Bay, bringing in 15-20 new employees.

Administrative Senior/Operations/Sales/Hiring and Training

BEST BUY
Orlando, USA
09.2007 - 12.2013
  • Provided exceptional customer service to internal customers, maintaining focus on the vision and mission of the company.
  • Hiring and Training Coordinator, providing administrative assistance to both new recruits and other trainees.
  • Utilized my professional, intrapersonal, communication, and diplomatic abilities to serve as a mediator between managers and loyal employees.
  • Prominent negotiator to tackle intricate administrative issues.
  • Team members and other store personnel receive continuous coaching, training, and motivation to meet sales targets and uphold the highest standards of customer service.
  • Managed both in-person and remote customer escalations and problem resolutions.

Education

Data Analytics - Certificate

NYU School of Professional Studies
New York, NY
05.2026

Master of Business Administration - Business Administration And Management

Saint Leo University
Tampa, FL
08.2017

Bachelor of Science - Healthcare Management

University of Central Florida
Orlando, FL
05.2013

Certification

  • Lean Six Sigma White Belt, 08/01/17
  • Six Sigma Green Belt, 05/01/18

Affiliations

  • Traveling
  • Jogging
  • Volunteer

Languages

English
Professional

References

References available upon request.

Timeline

Deals Desk Analyst

SCIENCELOGIC
01.2022 - Current

Reservations/Customer Support Agent

JETBLUE AIRWAYS
05.2019 - 09.2024

Financial Coordinator

KAPLAN UNIVERSITY / PURDUE UNIVERSITY GLOBAL
06.2013 - 01.2022

Admission Education Advisor

KAPLAN UNIVERSITY
06.2013 - 01.2022

Administrative Senior/Operations/Sales/Hiring and Training

BEST BUY
09.2007 - 12.2013

Data Analytics - Certificate

NYU School of Professional Studies

Master of Business Administration - Business Administration And Management

Saint Leo University

Bachelor of Science - Healthcare Management

University of Central Florida

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Leah Gossett