Leah Heath
BayCare Health System Inc.
Dade City,FL
4
years of professional experience
Detail-oriented Patient Access Specialist skilled in scheduling coordination and patient flow management. Proven ability to communicate effectively with patients and healthcare staff, ensuring adherence to safety protocols and enhancing overall service delivery. Not to mention highly experienced in patient transport and bedside manner, all while maintaining a professional level of compassion and following safety standards and guidelines.
Work History
Patient Transporter/Patient Access Specialist
2 Years 5 Months- Transported patients safely between departments, ensuring comfort and adherence to safety protocols.
- Assisted nursing staff in managing patient flow, enhancing overall operational efficiency.
- Assisted in scheduling appointments and managing patient flow efficiently.
- Communicated effectively with patients and healthcare staff to address needs and concerns promptly.
- Facilitated patient registration processes using electronic health record systems.
- Collaborated with clinical staff to streamline admission workflows and improve service delivery.
- Maintained cleanliness and organization of transport equipment, supporting infection control measures.
- Resolved patient inquiries and concerns promptly, fostering positive experiences.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Bakery Clerk
1 Year 8 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Prepared and packaged baked goods efficiently, following quality control guidelines.
- Maintained cleanliness and organization of bakery displays to ensure appealing presentation.
- Operated bakery equipment, ensuring adherence to safety and operational standards.
- Trained new staff on bakery procedures and customer service protocols to foster teamwork.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Inspected goods to establish accurate pricing and labeling.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Education
High School Diploma
- Extracurricular Activities: Lacrosse and Cheer Team
Skills
Patient safety
Patient communication
Patient confidentiality
Basic life support certification
Medical terminology
Scheduling coordination
Mobility assistance
Equipment handling
Equipment moving
Problem resolution
Customer service
Professionalism and ethics
Interests
Baking
Gardening
Horseback Riding
Animal Care
Photography
Drawing and Painting
Animal Husbandry
Timeline
Patient Transporter/Patient Access Specialist
BayCare Health System Inc.
03.2024 - CurrentRead More
Bakery Clerk
Publix Super Markets Inc
07.2022 - 03.2024Read More
Pasco High School
High School Diploma
Read More