Leah Heitkamp
Burkettsville,OH
Summary
Proven pharmacy professional with a track record of enhancing patient care and streamlining workflow at Kaup Pharmacy. Demonstrated leadership in managing medication accuracy and fostering team collaboration. Excels in customer service and problem-solving, significantly improving pharmacy operations. Expert in utilizing pharmacy software, embodying both hard and soft skills essential for healthcare excellence.
Overview
5
5
years of professional experience
Work History
Pharmacy Intern
Kaup Pharmacy
05.2024 - Current
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Used pharmacy software to enter prescription and insurance information including medicare and medicaid.
Pharmacy Technician Trainee
Kaup Pharmacy
05.2023 - 05.2024
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Delivery Driver
Kaup Pharmacy
12.2022 - 05.2023
- Ensured medication accuracy through meticulous verification of prescriptions against delivered items.
- Safeguarded patient privacy and confidentiality by securely disposing of delivery documentation after completion.
- Collaborated with pharmacists to resolve discrepancies or clarify instructions for patients, contributing to a seamless delivery service.
Cashier
Gels IGA Market
12.2019 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
Doctor of Pharmacy - Pharmacy
Ohio Northern University
Ada, OH05.2029
High School Diploma -
St Henry High School
Saint Henry, OH05.2023
Skills
- Customer Service
- Leadership
- Time Management
- Problem Solving
- Team Collaboration
- Active Listening
Timeline
Pharmacy Intern
Kaup Pharmacy
05.2024 - Current
Pharmacy Technician Trainee
Kaup Pharmacy
05.2023 - 05.2024
Pharmacy Delivery Driver
Kaup Pharmacy
12.2022 - 05.2023
Cashier
Gels IGA Market
12.2019 - 12.2022
Doctor of Pharmacy - Pharmacy
Ohio Northern University
High School Diploma -
St Henry High School
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