Leah Henderson
Huntsville,TX
Summary
Well-qualified Senior Underwriting Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Senior Underwriting Specialist
Progressive Insurance Company
04.2022 - Current
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Consulted with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Participated in cross-functional projects aimed at improving overall business performance, leveraging expertise in underwriting principles and practices.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Enhanced operational efficiencies through the implementation of data-driven decision-making processes in underwriting activities.
Licensed Customer Service Representative
Allstate Insurance Company
06.2021 - 04.2022
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Built strong knowledge of product line to assist customers in selecting products
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies
- De-escalated customer complaints using specialized communication techniques
- Provided solutions, recommendations and replacements with empathy and positive feedback.
Education
Bachelor of Arts - Human Resources Management
Sam Houston State University
Huntsville, TX12.2024
Associate of Arts - Business Administration
LoneStar College - Kingwood
Kingwood, TexasSkills
- Asset Statements
- Quality Control
- Interpersonal Communication
- Problem-Solving
- Data Management
- Team building
- Active Listening
- Organizational Skills
- MS Office
- Conflict Resolution
- Relationship Building
Languages
Spanish
Native or Bilingual
French
Full Professional
English
Native or Bilingual
Timeline
Senior Underwriting Specialist
Progressive Insurance Company
04.2022 - Current
Licensed Customer Service Representative
Allstate Insurance Company
06.2021 - 04.2022
Bachelor of Arts - Human Resources Management
Sam Houston State University
Associate of Arts - Business Administration
LoneStar College - Kingwood