Leah Hernandez
Milwaukee,WI
Summary
Proven expertise in food service and customer satisfaction, honed at Aurora St. Luke's Medical Center, where I significantly enhanced patron contentment. Skilled in foodservice logistics and exceptional guest service oversight, I excel in creating welcoming environments and efficiently resolving customer issues, demonstrating both hard and soft skills without relying on numerical data.
Overview
4
4
years of professional experience
Work History
Food Service Assistance
Aurora St. Luke's Medical Center
10.2022 - Current
- Enhanced customer satisfaction by providing prompt and efficient food service assistance.
- Enhanced customer satisfaction by providing exceptional food and service during events.
- Increased patron satisfaction by providing exceptional customer service and resource assistance.
- Enhanced customer satisfaction by providing knowledgeable assistance and prompt service.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
Receptionist Assistant
Great Clips Hair Salon
07.2020 - 09.2020
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Carmen South High School
1712 S 32nd St Milwaukee, WI 53215 United StatesAssociates - Sonography
Milwaukee Area Technical College
Milwaukee, WISkills
- Food Service Assistance
- Foodservice logistics
- Legal assistance
- Guest service oversight
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Food Service Assistance
Aurora St. Luke's Medical Center
10.2022 - Current
Receptionist Assistant
Great Clips Hair Salon
07.2020 - 09.2020
High School Diploma -
Carmen South High School
Associates - Sonography
Milwaukee Area Technical College
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