LEAH HERNANDEZ
Medford,OR
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
Work History
Team Lead
La Clinica
01.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Directed and supervised team of 6-10 engaged in personal and professional development.
Certified Clinical Medical Assistant/Phlebotomist
La Clinica
07.2015 - 01.2022
- Maintains accurate records of patient care, condition, progress and Obtains information about clients' medical history, drug history, complaints and allergies.
- Oriented and trained new staff on proper procedures and policies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted weekly inventories of materials and components on work floor.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
Certified Clinical Medical Assistant
Renal Care Consultants
09.2017 - 05.2018
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Monitored expiration of medical supplies and medications.
- Performed monthly inventory and maintained office and medical supply counts.
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs.
Med Aide/Caregiver
Fern Gardens Memory Care
03.2015 - 11.2015
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Maintained clean, healthy and safe environment.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Customer Service Support
Harry & David
10.2013 - 01.2015
- Routinely answered customer questions regarding merchandise and pricing
- Developed reputation as an efficient service provider with high levels of accuracy
- Effectively communicated with and supported sales, marketing and administrative teams on daily basis
- Processed new orders and refunds.
Sandwich Artist
Subway
04.2014 - 03.2015
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Daily income calculations/bank deposits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
Peoples High School
Vallejo, CA2009
Basic Life Support -
BLS/First Aid
04.2020
Certified Clinical Medical Assistant -
NHA
05.2017
Skills
- Production monitoring
- Employee Evaluation
- Workplace safety
- Equipment Maintenance
- Quality control
- Performance improvement
- Knowledgeable in EPIC
- Daily workflow improvement
- Complaint resolution
- Technical Support
- Staff education and training
Extra curricular
- Chair of the Wellness Committee: Plan, promote, and implements wellness initiatives for employee to improve their mental and physical health.
- Co-chair of the Safety Committee: Help reduce the risk of workplace injuries and illnesses and ensure compliance with federal and state health and safety regulations.
Timeline
Team Lead
La Clinica
01.2022 - Current
Certified Clinical Medical Assistant
Renal Care Consultants
09.2017 - 05.2018
Certified Clinical Medical Assistant/Phlebotomist
La Clinica
07.2015 - 01.2022
Med Aide/Caregiver
Fern Gardens Memory Care
03.2015 - 11.2015
Sandwich Artist
Subway
04.2014 - 03.2015
Customer Service Support
Harry & David
10.2013 - 01.2015
GED -
Peoples High School
Basic Life Support -
BLS/First Aid
Certified Clinical Medical Assistant -
NHA
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