Leah Herrera
Coachella,CA
Summary
Proven leader of enhancing customer satisfaction and improving service quality. Skilled in problem-solving and adaptability, proficient at managing multiple tasks with attention to detail. Demonstrated ability to develop positive work environments and strong team leadership, ensuring operational excellence and increased accuracy in financial transactions.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Big 5 Sporting Goods
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, ensuring a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Rental Property Supervisor
Lety's Spots
01.2018 - 07.2021
- Enhanced guest satisfaction by efficiently managing reservations, inquiries, and check-ins for vacation rental properties.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Ensuring that the information provided in the listing is accurate with amenities, type of accommodations and as well as the before/after cleanliness of the stay.
Education
Art History
College of The Desert
Palm Desert, CA09-2025
High School Diploma -
Indio High School
Indio, CA06-2017
Skills
- Manage multiple tasks
- Dependability
- adaptability
- Attention to detail
- Reliable and punctual
- Exceptional customer service
- Verbal/written communication
- Positive and professional
- Flexible hours
- Team leadership
- Problem-solving abilities
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Big 5 Sporting Goods
08.2021 - Current
Rental Property Supervisor
Lety's Spots
01.2018 - 07.2021
Art History
College of The Desert
High School Diploma -
Indio High School
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