JEFFREY ROBINSON
West Palm Beach
Summary
Knowledgeable Manager with solid background in managing bar operations and enhancing customer experiences. Successfully implemented efficient workflows to streamline service and foster positive atmosphere. Demonstrated leadership by training staff and maintaining high standards in fast-paced environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Bar Manager
City Cellar West Palm Beach
12.2023 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
SUITE MANAGER/ Attendant
MIAMI DOLPHINS STADIUM
09.2017 - Current
- Streamlined communication processes to foster transparency among departments.
- Implemented training programs for enhanced employee skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Resource Manager
Innotech Gov Services
04.2021 - 03.2023
- Identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media, conducting interviews, filing paperwork, and keeping abreast of employment law and legislation
BUSINESS DEVELOPMENT MANAGER
FRESH PHILOSOPHY LLC.
05.2019 - 04.2021
- Develop a network of contacts to attract new clients and research new market opportunities
- Qualifying leads from marketing campaigns as sales opportunities
- Contacting potential clients through cold calls and emails
- Presenting our company to potential clients
BARTENDER/SERVER/BAR MANAGER
BRIO TUSCAN GRILLE
10.2009 - 01.2019
- Maintained full knowledge of bar and menu items and made recommendations
- Effectively recruiting and managing employees, overseeing operations, handling customer complaints
- Generating Financial Reports
SERVER/TRAINER/MANAGER
RUBY TUESDAYS
01.2007 - 02.2009
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- High Volume sales operation with annual sales of over $2.5 Million
- Oversight of 100+ employees Supervising and scheduling of employees
SERVER/TRAINER/MANAGER
TGI FRIDAYS
03.2000 - 12.2007
- Scheduled and directed staff in daily work assignments to maximize productivity
- Optimized profits by controlling food, beverage, and labor costs daily
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
Education
Associate of Applied Business - Hospitality Administration And Management
Indian River State College
Ft. Pierce, FL05-2004
HIGH SCHOOL DIPLOMA -
PORT SAINT LUCIE HIGH SCHOOL
01.1998
Skills
- Implement departmental budgets
- Manage multiple tasks
- Decision-making
- Problem-solving
- Attention to detail
- Work under pressure
- Meet deadlines
- Teamwork
- Influence others
- Excellent written skills
- Excellent verbal skills
- Listening skills
- Promote others' ideas
- Motivate employees
- Training
- Facility procedures
- Safety procedures
- Beverage making
- Training staff
- Product presentation
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Foodservice Management Professional (FMP) - National Restaurant Association.
Timeline
Assistant Bar Manager
City Cellar West Palm Beach
12.2023 - Current
Resource Manager
Innotech Gov Services
04.2021 - 03.2023
BUSINESS DEVELOPMENT MANAGER
FRESH PHILOSOPHY LLC.
05.2019 - 04.2021
SUITE MANAGER/ Attendant
MIAMI DOLPHINS STADIUM
09.2017 - Current
BARTENDER/SERVER/BAR MANAGER
BRIO TUSCAN GRILLE
10.2009 - 01.2019
SERVER/TRAINER/MANAGER
RUBY TUESDAYS
01.2007 - 02.2009
SERVER/TRAINER/MANAGER
TGI FRIDAYS
03.2000 - 12.2007
HIGH SCHOOL DIPLOMA -
PORT SAINT LUCIE HIGH SCHOOL
Associate of Applied Business - Hospitality Administration And Management
Indian River State College
Similar Profiles
Clifford HaganClifford Hagan
Police Lieutenant at City of West Palm BeachPolice Lieutenant at City of West Palm Beach
Debra LeFloreDebra LeFlore
Administrative Assistant at City of West Palm BeachAdministrative Assistant at City of West Palm Beach
JAMA JAMAJAMA JAMA
Admin assistant at West Palm Beach Water Utility, West Palm Beach FloridaAdmin assistant at West Palm Beach Water Utility, West Palm Beach Florida