Leah Holmes
Denver,NC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
Work History
Lead MOA
CTS Health And Behavioral And Medical Health Care
05.2023 - Current
- Front office supervisor oversees various administrative task.
Supervision of patients scheduling, registration, verifying insurance, data entry, cash posting along with coordinating day-to-day operations. - Coached front office techniques necessary to complete job tasks.
- Trained new team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Access Specialist/Call Center
Duke Hospital
Durham, NC
05.2019 - 11.2021
- Performed computer and phone calls answering over 100 call per day, accurately scheduling, changing, canceling, coordinate, and confirm appointments including ancillary tests and procedures for patients.
- Schedules and instructed patients on preparations for tests and procedures.
- Verifies and updated patients' insurance and demographic information.
- Schedule CT, Ultrasounds, MRI, Mammograms and X-rays.
- Scheduled appointments for customers over telephone
- Called and rescheduled appointments for patient
- Directed telephone calls to appropriate parties.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
Patient Service Associate
Duke Raleigh Hospital
08.2018 - 05.2019
- Performed support for Benign Hematology clinic
- Checking in, checking out patient
- Schedule CT, Ultrasounds, infusions
- Billing, posting payments, balancing end of day.
Float Pool/Administrator
Spartanburg Regional Hospital
10.2017 - 08.2018
- Provide front office support.
- Scheduling, checking in, checking out.
- Managed referral's and cleared up all que's
- Billing, posting payments, and balancing end of day.
Front Office Administrator
Raleigh Psychiatric Associates
02.2014 - 11.2016
- Provided support in multi-doctor office setting.
- Personally responsible for assisting three doctors, including taking on responsibility of other doctors when needed.
- Answering all calls including scheduling all appointments
- Handling all insurance and prior approvals, billing, ICD 10 posting payments, preparing and balancing end of day report
- Document and organize all charts along with filing
- Collect, and expedite third-party claims.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Education
Associates Degree in Medical Office -
Davenport University
Midland, MI05.2003
Skills
- Microsoft Office Suite
- Workers Comp
- Shipping Coordinator
- EMR Management
- HIPAA Guidelines
- Billing & Coding
- Maestro/Epic
- Typing
- Sabre
Timeline
Lead MOA
CTS Health And Behavioral And Medical Health Care
05.2023 - Current
Access Specialist/Call Center
Duke Hospital
05.2019 - 11.2021
Patient Service Associate
Duke Raleigh Hospital
08.2018 - 05.2019
Float Pool/Administrator
Spartanburg Regional Hospital
10.2017 - 08.2018
Front Office Administrator
Raleigh Psychiatric Associates
02.2014 - 11.2016
Associates Degree in Medical Office -
Davenport University
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