Abigail McGlade
Summary
Experienced in medical office operations, specializing in patient intake, insurance verification, and scheduling. Contributed to office efficiency through effective training and workflow enhancements, ensuring optimal patient care. Strong background in clerical tasks and communication, supporting seamless interactions between patients and healthcare providers.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medical Office Associate (MOA)
Penn State Health Carlisle Family Practice
Carlisle, PA
06.2021 - Current
- 717-218-3920, Renee Aby, Clinical Supervisor
- Trained new staff on office procedures and best practices in patient care.
- Implemented workflow improvements to enhance operational efficiency in the office.
- Provided support to patients during visits, addressing their concerns promptly.
- Ensured correct form completion before submitting them for processing.
- Processed referrals to and from specialists for further treatment.
- Answered incoming calls, responded to inquiries and routed calls appropriately.
- Maintained accurate electronic health records using specialized software systems.
- Coordinated communication between patients and healthcare providers efficiently.
- Confirmed insurance details to facilitate smooth billing processes.
- Managed patient scheduling and appointment confirmations. Auditing schedules.
- Assisted medical staff with patient intake and documentation processes.
Direct Care Worker
Maxim Healthcare Services
Allentown, PA
03.2019 - 07.2020
- 1-800-367-5690, Employee code 11858
- Provided personal care and assistance with daily activities, including cooking, cleaning, bathing, laundry, and managing schedules and doctor visits.
- Monitored client progress and reported behavioral or physical condition changes to the supervisor, ensuring timely interventions.
- Transported patients to medical, dental, and personal care appointments.
- Facilitated mobility and independence for disabled individuals while continuously monitoring safety.
- Documented changes in client health to inform medical staff and ensure appropriate care.
- Administered prescribed medications while following safety protocols and guidelines.
Personal Care Assistant (PCA) Level 2
CCRE
Downington, PA
11.2018 - 06.2019
- (484) 319-7720, Lauren Mendez, Case Manager
- Provide one-to-one emotional and behavioral intervention to children/adolescents, in a school-based setting. Assisted students with school assignments while redirecting inappropriate behaviors and reinforcing appropriate actions through positive praise, enhancing their academic engagement. Worked with children/adolescents diagnosed with ADHD, Bipolar Disorder, Down Syndrome, OCD, Autism, Anxiety Disorders, Depression, ODD, and learning/intellectual disability.
Education
Bachelors of Arts - Child and Family Studies
Albright College
Reading, PA05-2017
Skills
- Patient intake procedures
- Patient scheduling
- Referral management
- Insurance verification
- Electronic health records
- Schedule management
- Clerical support
- Staff training
- Customer support
- Microsoft Office suite
Certification
CPR/First Aid and AED, BLS certified
Timeline
Medical Office Associate (MOA)
Penn State Health Carlisle Family Practice
06.2021 - Current
Direct Care Worker
Maxim Healthcare Services
03.2019 - 07.2020
Personal Care Assistant (PCA) Level 2
CCRE
11.2018 - 06.2019
Bachelors of Arts - Child and Family Studies
Albright College