Kailyann Tejeda
Vernon
Summary
Detail-oriented professional with experience in healthcare and customer service, transitioning to IT and Network Support. Expertise in troubleshooting, system navigation, and managing sensitive data. Strong communication and problem-solving skills, with the ability to quickly adapt to new technologies. Seeking a remote Network Support Specialist position to leverage technical skills and enhance customer support.
Overview
2
2
years of professional experience
Work History
Medical Office Associate
Atlantic Health
Morristown
08.2025 - Current
- Facilitated patient check-in and verified insurance information to ensure smooth appointment flow.
- Managed patient files and maintained accurate medical records.
- Processed billing information and managed payment transactions to maintain accurate financial records.
- Maintained data integrity in EMR system by consistently verifying and updating patient information.
- Verified data accuracy by comparing it to source documents.
- Verified accuracy of collected data before presenting it to clients.
Sales Associate
Hand & Stone Spa
Pompton Lakes
01.2024 - 08.2025
- Delivered exceptional customer service, fostering client loyalty and repeat business.
- Guided clients in selecting spa services and products, creating personalized experiences that increased client satisfaction.
- Informed clients about skincare products, facilitating educated purchasing decisions and enhancing their overall experience.
- Managed appointment scheduling using spa management software efficiently.
- Collaborated with team members to ensure seamless service delivery during busy times.
- Processed transactions accurately using point-of-sale systems for sales reporting.
Education
High School Diploma -
Vernon Township High School
Vernon06-2025
Some College (No Degree) - Health Care Management
Thomas Edison State University
Trenton, NJ05-2026
Skills
- Managed patient scheduling and coordinated high-volume appointment systems
- Patient intake procedures
- Utilized Epic EMR software to maintain accurate digital records and track patient information
- EPIC Super User
- Troubleshot scheduling and system issues to ensure efficient workflow
- Communicated with insurance providers, labs, and physicians to resolve administrative and technical issues
- Maintained strict data privacy standards (HIPAA compliance)
- Adapted quickly to new systems and workflow processes
Languages
English
Professional
Spanish
Professional
Timeline
Medical Office Associate
Atlantic Health
08.2025 - Current
Sales Associate
Hand & Stone Spa
01.2024 - 08.2025
High School Diploma -
Vernon Township High School
Some College (No Degree) - Health Care Management
Thomas Edison State University