Jackie Rossiter
Tryon,OK
Summary
- Increased task completion efficiency by 25% by implementing improved digital organization and scheduling tools.
- Consistently met or exceeded daily productivity targets while working independently with minimal supervision.
- Managed multiple projects simultaneously while maintaining 100% on-time delivery of assignments.
- Streamlined workflow processes, reducing turnaround time by 15–20%.
- Maintained clear communication with team members through video conferencing, chat platforms, and email, ensuring smooth remote collaboration.
- Coordinated with cross-functional teams across different time zones to complete projects and resolve issues efficiently.
- Delivered detailed reports and updates to management, improving team transparency and project tracking.
- Proficient in remote collaboration tools such as **Zoom, Microsoft Teams, Slack, and Google Workspace.
- Utilized cloud-based systems to securely manage documents, track tasks, and collaborate with remote teams.
- Adapted quickly to new digital tools and platforms to maintain productivity in a virtual environment.
- Maintained organized digital records and task lists to ensure efficient remote workflow management.
- Prioritized daily tasks effectively to meet deadlines without direct supervision.
- Demonstrated strong self-discipline and accountability while working from home.
- Resolved customer inquiries through phone, email, and chat with a 95%+ satisfaction rating.
- Handled high-volume support requests while maintaining professionalism and accuracy.
- Documented customer interactions and solutions in CRM systems for future reference.
Overview
25
25
years of professional experience
Work History
V.P. Branch Manager
Chickasaw Community Bank
Oklahoma City, OK
12.2024 - Current
- Led strategic initiatives to enhance community engagement and customer satisfaction.
- Oversaw financial operations to ensure regulatory compliance and risk management.
- Developed and implemented policies that improved operational efficiency across departments.
- Directed training programs for staff to foster professional development and performance improvement.
- Evaluated and optimized service delivery processes to enhance customer experience and retention rates.
- Mentored junior leadership, promoting a culture of collaboration and continuous improvement within the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Branch Manager
IBC Bank
Guthrie, OK
11.2020 - Current
- Fostered customer loyalty to enhance revenue growth and adeptly handled crisis situations.
- Directed implementation of customer service training programs and marketing campaigns.
- Directed and mentored employees to enhance team performance and productivity.
- Optimized financial processes to enhance efficiency and reduce transaction times.
- Collaborated with cross-functional teams to address and resolve client issues.
- Utilized analytical, organizational, and planning skills to enhance daily operations.
- Ensured adherence to high quality standards while driving bottom-line profit enhancement.
- Demonstrated proficiency in Excel and Word to enhance data management and documentation processes.
- Formulated and assessed departmental policies, processes, priorities, and performance goals.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Assisted customers in opening new accounts. Processed deposits and withdrawals efficiently. Supported loan transaction activities to enhance customer satisfaction.
- Surpassed branch sales and core deposit targets while upholding operational integrity.
- Demonstrated exceptional communication skills while evaluating risks and implementing effective solutions.
- Demonstrated leadership skills fostered a positive work environment and guided teams toward goal achievement.
Photographer/Owner
Pictures Of Art
10.2000 - 12.2016
- Cultivated strong interpersonal relationships to enhance team collaboration.
- Executed marketing and advertising strategies to promote services and attract clients through social media channels.
- Evaluated and determined optimal composition strategies for subject matter.
- Employed diverse photographic techniques and equipment to capture high-quality images.
- Executed commercial-quality photography to capture subjects with precision and artistry.
- Optimized subject appearance through strategic use of natural and artificial lighting techniques.
- Utilized photo enhancing software to optimize image quality and visual appeal.
- Curated and updated digital portfolio to showcase professional achievements.
- Demonstrated meticulous attention to detail in all tasks and projects.
Studio Manager
Picture People
04.2014 - 09.2015
- Executed daily tasks autonomously, demonstrating self-sufficiency and initiative.
- Executed daily tasks while adapting to variable demands and collaborating with diverse groups.
- Articulated complex information and ideas clearly to ensure comprehension among diverse audiences.
- Oversaw and facilitated comprehensive employee training programs.
- Verified compliance of training materials with established standards.
- Partnered with regional training staff to achieve weekly training objectives.
- Executed operational changes to enhance staff understanding.
- Analyzed training processes to identify opportunities for continuous improvement.
- Managed creation, maintenance, and auditing of compliant training records and files.
- Oversaw employee compliance with new procedures and re-certification activities.
- Cultivated strong interpersonal relationships to enhance team collaboration.
- Demonstrated meticulous attention to detail in all tasks and projects.
- Evaluated and determined optimal composition strategies for subject matter.
- Employed diverse photographic techniques and equipment to capture high-quality images.
- Oversaw management of studio inventory to ensure accuracy and availability.
- Optimized subject appearance through strategic use of natural and artificial lighting techniques.
- Utilized photo enhancing software to optimize image quality and visual appeal.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Demonstrated exceptional problem-solving abilities to address complex challenges.
Office Manager/Administrative Assistant
Nationwide Recovery
02.2011 - 03.2014
- Streamlined office operations by implementing efficient scheduling systems and improving workflow processes.
- Oversaw daily administrative functions, ensuring timely response to client inquiries and maintaining high service standards.
- Managed vendor relationships, negotiating contracts and optimizing supply chain logistics for cost-effective solutions.
- Trained and mentored administrative staff, fostering a collaborative environment that enhanced team performance.
- Coordinated interdepartmental communication, facilitating project collaboration and enhancing organizational efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Enhanced communication within office by implementing centralized digital messaging platform.
Home Health Aide
10.2004 - 04.2010
Education
No Degree - Biology
Alpena community college
Alpena, MIBusiness Administration And Management
Rose State College
Oklahoma City, OKSkills
Optimized workflow by balancing diverse responsibilities, contributing to overall team productivity and effectiveness
Maintained professional phone etiquette while managing high-volume calls and addressing client inquiries
Managed customer inquiries and resolved issues efficiently, contributing to overall service excellence
Streamlined appointment scheduling systems to ensure timely and effective communication with clients
Executed advanced features of Microsoft Word to produce high-quality documents and optimize workflow for various projects
Applied comprehensive knowledge of medical terminology to facilitate effective collaboration among healthcare professionals
Developed and refined time management systems, optimizing workflow and resource allocation for more than 10 years
Coordinated complex patient scheduling systems, facilitating seamless access to healthcare services
Administered medical treatments and support to patients, fostering a healing environment and promoting health
Managed multidisciplinary teams to deliver high-quality healthcare services and improve patient outcomes
Developed and maintained intricate scheduling systems to support team productivity and project timelines
Leveraged over 10 years of expertise in internet marketing to optimize digital presence and maximize return on investment
Executed diverse written communication projects, ensuring alignment with audience needs and organizational goals over 10 years
Crafted detailed journal entries to chronicle life events and emotional development over a decade-long period
Developed and implemented strategies for effective debt recovery and client communication in collections
Coordinated office activities and resources, optimizing workflow and fostering team collaboration
Coordinated office administration activities, including scheduling, correspondence, and resource management, to maintain a productive work environment
Implemented streamlined processes in office management, fostering a collaborative and organized work environment
Analyzed market trends and developed targeted sales approaches to maximize product reach and profitability
Analyzed market trends and consumer behavior to inform strategic marketing initiatives and optimize outreach efforts
Analyzed diverse online sources to extract valuable information and trends over a decade of experience
Developed and executed comprehensive conflict resolution plans, leveraging 10 years of experience to address and resolve workplace disputes
Implemented effective management practices to foster collaboration and drive project success
Implemented effective organizational strategies to manage multiple tasks and deadlines
Exhibited advanced communication abilities, ensuring clarity and understanding in all stakeholder engagements
Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service processes, resulting in improved customer retention Cultivated strong relationships with clients to foster loyalty and repeat business
Achieved high customer satisfaction by delivering prompt and accurate transaction processing Improved cash handling procedures, resulting in reduced discrepancies Enhanced team performance through effective training and support initiatives
Executed advanced Excel functions to create dynamic spreadsheets for data visualization and analysis
Implemented strategies for effective conflict resolution, promoting positive interpersonal relationships
Timeline
V.P. Branch Manager
Chickasaw Community Bank
12.2024 - Current
Branch Manager
IBC Bank
11.2020 - Current
Studio Manager
Picture People
04.2014 - 09.2015
Office Manager/Administrative Assistant
Nationwide Recovery
02.2011 - 03.2014
Home Health Aide
10.2004 - 04.2010
Photographer/Owner
Pictures Of Art
10.2000 - 12.2016
No Degree - Biology
Alpena community college
Business Administration And Management
Rose State College