Jamalia Hall
LOUISVILLE,KY
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Medical Office Specialist
Fertility and Endocrine Associates
Louisville, USA
07.2025 - Current
- Scheduled and coordinated patient appointments for reproductive health consultations to optimize clinic workflow.
- Verified insurance and ensured accurate billing for fertility treatments to minimize patient financial confusion.
- Provided clear communication to patients about treatment plans and promptly addressed inquiries to enhance patient understanding.
- Assisted physicians during patient examinations and documented relevant medical histories.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
CMA/LEAD PHLEBOTOMIST
Arizona Women's Care
Scottsdale, USA
07.2020 - 07.2025
- Supported OB-GYN physicians during routine exams, prenatal visits, Pap smears, pelvic exams, and minor procedures, enhancing patient care and comfort.
- Assisted OB-GYN physicians with routine exams, prenatal visits, Pap smears, pelvic exams, and minor procedures, ensuring thorough patient assessments.
- Administered injections including Depo-Provera and vaccines according to physician instructions.
- Supported OB-GYN physicians during routine exams, prenatal visits, Pap smears, pelvic exams, and minor procedures to enhance patient care.
- Administered Depo-Provera and vaccines during patient appointments to support treatment plans.
FRONT AND BACK OFFICE LEAD MEDICAL ASSISTANT
New Direction Fertility Centers
Scottsdale, USA
05.2018 - 07.2020
- Coordinated scheduling of new and follow-up appointments, ultrasounds, lab work, and procedures using EMR and scheduling software (Athena, eClinicalWorks) to optimize patient flow.
- Scheduled new and follow-up appointments, ultrasounds, lab work, and procedures using EMR and scheduling software (Athena, eClinicalWorks) to enhance patient accessibility.
- Coordinated scheduling of new and follow-up appointments, ultrasounds, lab work, and procedures using EMR and scheduling software (Athena, eClinicalWorks) for streamlined patient flow.
- Provided injection training for fertility medications (e.g., Follistim, Gonal-f, Menopur, Progesterone), ensuring patient understanding and comfort.
- Provided comprehensive training on fertility medication injections to patients for effective self-administration.
Education
Bachelor of Science -
Galen College of Nursing
Louisville, KY 09.2025 - 09.2026
Associate of Science -
Arizona College of Nursing
Phoenix, AZ 02.2018 - 09.2020
Skills
- Patient intake procedures
- Clinical procedures
- Vital signs assessment
- Electronic health records
- Insurance verification
- Healthcare compliance
- Patient follow-up care
- Patient support
- Attention to detail
- Patient confidentiality
Timeline
Bachelor of Science -
Galen College of Nursing
09.2025 - 09.2026
Medical Office Specialist
Fertility and Endocrine Associates
07.2025 - Current
CMA/LEAD PHLEBOTOMIST
Arizona Women's Care
07.2020 - 07.2025
FRONT AND BACK OFFICE LEAD MEDICAL ASSISTANT
New Direction Fertility Centers
05.2018 - 07.2020
Associate of Science -
Arizona College of Nursing
02.2018 - 09.2020