Open To Work
Amy Cervantes
Methodist Physicians RiverCity Cardiovascular
San Antonio,TX
2
Languages
11
Years of experience
Detail-oriented Bilingual Medical Office Specialist with expertise in patient scheduling and HIPAA compliance. Committed to enhancing patient care through streamlined processes and effective communication.
Work History
Medical Office Specialist
1 Year 8 Months- Managed electronic health records, maintaining accuracy and confidentiality in patient information.
- Coordinated patient scheduling, ensuring optimal appointment availability and minimal wait times.
- Assisted in insurance verification processes, enhancing claims efficiency and reducing patient billing issues.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Used ECW to schedule appointments for doctor visits and procedures.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
Collections Agent
11 Months- Managed high-volume collections through effective communication strategies and negotiation techniques.
- Developed strategies for prioritizing accounts, resulting in improved collection efficiency.
- Utilized CRM systems to track account statuses and document collection activities accurately.
- Resolved customer inquiries and disputes to enhance overall satisfaction and retention rates.
- Collaborated with team members to share best practices and improve collection processes.
- Analyzed account data to identify trends and optimize collection approaches accordingly.
- Maintained compliance with federal regulations governing debt collection practices consistently.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied them to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Restaurant Manager
7 Years 1 Month- Supervised daily restaurant operations to ensure high service standards and customer satisfaction.
- Trained and mentored staff on best practices for food safety and customer engagement.
- Developed and implemented operational procedures to enhance efficiency and streamline workflows.
- Managed inventory levels, reducing waste while ensuring availability of key ingredients.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Education
High School Diploma
- Extracurricular Activities: i played Volleyball
Skills
Patient scheduling
Patient registration
Insurance verification
Insurance authorizations
Medical equipment management
Medical documentation
Electronic charting
EMR software
Patient intake procedures
HIPAA regulations
Positive mindset
Healthcare regulations
Coding procedures
ICD-10 coding
Medical office software
Detail orientation
Medical billing procedures
Patient interaction techniques
Patient care
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Specialist
Methodist Physicians RiverCity Cardiovascular
12.2024 - CurrentRead More
Collections Agent
Alorica
10.2023 - 09.2024Read More
Restaurant Manager
210 Sports and Cantina Grill Restaurant
02.2015 - 03.2022Read More
McCollum High School
High School Diploma
Read More