Leah Horton
Gilbert,AZ
Summary
Results-driven Personal Lines Producer and highly-organized Department Manager. Achieves sales goals, while simultaneously mentoring and training employees, demonstrating exceptional multitasking abilities. Develops effective sales and servicing strategies, personally applying then implementing by creating Manuals/ Job Aids for employees. Strong ability to inspire team members and respectful conflict mediator.
Overview
9
9
years of professional experience
Work History
Personal Lines Department Manager & Advisor
Breinholt Anderson Insurance Consultants
Mesa, AZ
03.2019 - Current
- Implemented consultative sales approach, writing $1 million new business premium.
- Fostered successful relationships with Territory Managers and surpassed agency goals.
- Led employee interviews, crafting questions and evaluating candidates for hire, then designed custom training agendas.
- Conducted department meetings and cross-departmental initiatives, boosting overall business performance.
Personal Lines Advisor
Bennett & Porter Insurance Services
Scottsdale, AZ
11.2017 - 03.2019
- Serviced $1.7 million book of business and issued $150K new business premium.
- Proficiently navigated multiple carrier online platforms to efficiently quote and service policies.
- Developed relationships with clients, Underwriters, and Loan Officer referral partners to support book of business growth.
- Remained current on industry trends by gaining comprehensive knowledge of products, services, and best practices.
Personal Lines Account Manager
USI Insurance Services
Phoenix, AZ
06.2016 - 08.2017
- Serviced $5 million book of business with team of three additional Account Managers.
- Processed policy changes, completed re-markets and rewrites, conducted renewal reviews, and assisted with claims.
- Deciphered policy forms to accurately provide comprehensive coverage explanations.
- Researched industry trends and developments to stay informed on regulations affecting market.
Skills
- High Volume Personal Lines Production
- Personal Lines Industry Awareness
- Client Servicing & Coverage Education
- Team Supervision & Employee Reviews
- Multiple Carrier Product Knowledge
- Employee Training and Mentoring
Timeline
Personal Lines Department Manager & Advisor
Breinholt Anderson Insurance Consultants
03.2019 - Current
Personal Lines Advisor
Bennett & Porter Insurance Services
11.2017 - 03.2019
Personal Lines Account Manager
USI Insurance Services
06.2016 - 08.2017
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