Sharon McGraw
Tallahassee
Summary
Professional with strong expertise in personal lines insurance, ready to drive impactful results. Demonstrates high standard of service, effective problem-solving, and strong analytical abilities. Known for fostering team collaboration, adapting to changing needs, and consistently delivering reliable solutions. Skilled in policy management, client relations, and risk assessment, trusted for dependability and results-driven approach.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager – Private Client Services
Marsh McLennan Agency
02.2022 - Current
- - Manage high-value homes, umbrella, marine, flood, and specialty risks.
- - Coordinate placement of complex risks including surplus lines.
- - Provide daily servicing: changes, renewals, billing, new business, claims.
- - Maintain detailed, compliant digital records.
- - Strengthen client relationships through proactive communication.
Commercial Lines Account Manager
Hunt Insurance Group, LLC
07.2017 - 02.2022
- - Managed commercial accounts including renewals, endorsements, certificates.
- - Marketed renewals and secured competitive options.
- - Issued forfeiture bonds for law enforcement statewide.
Personal Lines Account Manager
Fisher, Brown, Bottrell Insurance Agency
03.2014 - 07.2017
- - Managed personal lines accounts including high-value and specialty risks.
- - Processed new business, renewals, billing, claims, remarketing.
Personal Lines Account Manager
Southern Financial Insurance Group
07.2010 - 01.2014
- - Marketed and serviced home, auto, umbrella, marine policies.
- - Delivered strong retention and cross-selling results.
Registered Account Executive
Horace Mann Insurance Company
05.2002 - 07.2010
- - Operated independent home office.
- - Sold life insurance, annuities, auto, home, umbrella.
- - Conducted financial education seminars.
Claims Assistant
Hunt Insurance Group, LLC
04.2000 - 05.2002
- - Organized claims documentation and provided support to adjusters.
Communication Specialist – Supervisor
AT&T
08.1981 - 03.2000
- - Provided customer service and supervised up to 100 employees.
Education
Associate of Science - Criminal Justice
Tallahassee Community College
01.2002
High School Diploma - undefined
Vernon High School
01.1981
Skills
- Personal Lines Expertise
- High-Value Properties
- Mid-Market Accounts
- Surplus Lines Coordination
- Policy Servicing
- Renewals & Remarketing
- Claims Assistance
- Client Relationship Management
- Remote Workflow Efficiency
- Documentation Accuracy
- Cross-Selling
- Billing Support
- Epic
- Sagitta
- ImageRight
- AMS360
Certification
- AIAM – Associate in Insurance Account Management (2024)
- Property & Casualty License (220) — Since 2002
- Life, Health, & Variable Annuity License (215) — Since 2002
- Series 6 — 2002–2010
Timeline
Personal Lines Account Manager – Private Client Services
Marsh McLennan Agency
02.2022 - Current
Commercial Lines Account Manager
Hunt Insurance Group, LLC
07.2017 - 02.2022
Personal Lines Account Manager
Fisher, Brown, Bottrell Insurance Agency
03.2014 - 07.2017
Personal Lines Account Manager
Southern Financial Insurance Group
07.2010 - 01.2014
Registered Account Executive
Horace Mann Insurance Company
05.2002 - 07.2010
Claims Assistant
Hunt Insurance Group, LLC
04.2000 - 05.2002
Communication Specialist – Supervisor
AT&T
08.1981 - 03.2000
High School Diploma - undefined
Vernon High School
Associate of Science - Criminal Justice
Tallahassee Community College