Leah Hunter
Rocky River,OH
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
8
8
years of professional experience
Work History
Bartender
Agave & Rye
Rocky River, Ohio
07.2023 - 11.2023
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Processed payments accurately and efficiently with POS system.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Front of House Manager
The Great Greek Mediterranean Grill
Rocky River, Ohio
09.2021 - 09.2023
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Bartender
Azule Social Kitchen
Rocky River, Ohio
01.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
ICBM Specialist
United States Air Force, USAF
10.2017 - 02.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Hostess
Winking Lizard Tavern
01.2016 - 05.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Lakewood High School
Lakewood, OH05.2015
Cyber Security
ISC2
OnlineSkills
- Health Code Compliance
- Cost Estimation
- POS Systems Operations
- Quality Improvement Leadership
- Maintaining Clean Work Areas
- Calm and Pleasant Demeanor
- Guest Satisfaction
- Mixology techniques
- POS system operation
- Inventory management
- Customer service
- Alcohol awareness
- Team building
- Conflict resolution
- Time management
- Leadership skills
- Attention to detail
- Excellent communication
- Adaptability
- Physical stamina
- Customer retention
- Wine history
- Sales strategies
Timeline
Bartender
Agave & Rye
07.2023 - 11.2023
Bartender
Azule Social Kitchen
01.2023 - 08.2023
Front of House Manager
The Great Greek Mediterranean Grill
09.2021 - 09.2023
ICBM Specialist
United States Air Force, USAF
10.2017 - 02.2021
Hostess
Winking Lizard Tavern
01.2016 - 05.2017
Lakewood High School
Cyber Security
ISC2