Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Rhema Wambua

Rhema Wambua

Austin,TX

Summary

Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Accomplished manager with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements. Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Hard-working with passion for customer satisfaction. Over 25 years in food service industry. Known for great reliability and attention to detail. Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced restaurants. Familiar with training new staff how to complete work quickly.

Overview

10
10
years of professional experience

Work History

Bartender

IHG Hotels
Austin, TX
09.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Suite Attendant/Bartender

Ryan Sanders Sports
Austin, TX
08.2017 - Current
  • Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
  • Ensured cleanliness and hygiene of suites, contributing to a comfortable and welcoming environment for guests.
  • Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
  • Managed inventory of suite amenities, replenishing supplies as needed
  • Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
  • Maintained detailed records of guest preferences, utilizing information to provide tailored services during future visits.

Banquet Server

Austin Catering Company
Austin, TX
08.2013 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.

Front of House Manager

The Grove Wine Bar And Kitchen
Austin, TX
02.2021 - 04.2023
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
  • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.

Education

No Degree - Business Administration

Austin Community College
Austin, TX

Real Estate License - Real Estate

Champions School of Real Estate
Austin, TX
09.2019

Skills

  • Health Codes Compliance
  • POS System Operations
  • Training and Coaching
  • Restaurant Operations
  • Service Prioritization
  • Training and Mentoring
  • Assignment Delegation
  • Time Tracking
  • Quality Standards
  • Conflict Resolution
  • Health Code Compliance
  • Pre-Shift Walk-Through
  • Staff Supervision
  • Hiring
  • Food Service
  • Food Running
  • Food Preparation
  • Payment Processing
  • Suggestive Selling
  • Menu Memorization
  • Engaging Personality
  • Sales Expertise
  • Team Training and Development
  • Customer Service
  • Outgoing Personality
  • Cash Register Operation
  • Preparing Garnishes
  • Hospitality Service Expertise
  • Highly Reliable
  • Employee scheduling
  • Event coordination

Timeline

Bartender

IHG Hotels
09.2023 - Current

Front of House Manager

The Grove Wine Bar And Kitchen
02.2021 - 04.2023

Suite Attendant/Bartender

Ryan Sanders Sports
08.2017 - Current

Banquet Server

Austin Catering Company
08.2013 - Current

No Degree - Business Administration

Austin Community College

Real Estate License - Real Estate

Champions School of Real Estate
Rhema Wambua