Leah Ismail Masumbuko
Houston,TX
Summary
Energetic Team Leader/Supervisor with exceptional leadership and motivation skills. Encourages team members to meet and exceed performance targets while maintaining quality and consistency. Diplomatic communicator with high-level emotional intelligence and conflict management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Kids Empire
Euless, Texas
11.2023 - 08.2024
- Tracked employee performance to determine areas of strength and improvement
- Managed team schedules and delegated tasks to ensure efficiency
- Fostered a positive team environment by recognizing and reinforcing individual and team accomplishments
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction
- Coordinated with HR department in recruiting, interviewing, and hiring new staff members
Shift Lead Manager
Urban Air
Bedford, Texas
12.2020 - 06.2024
- Implemented marketing strategies to increase visibility of establishments within the community
- Evaluated employee performance regularly and provided constructive feedback for improvement as needed
- Supported food service department growth, monitoring industry trends to maintain competitive pricing and service offerings
Academic Tutor
Self Employed
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
- Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning
- Enhanced student comprehension by utilizing various teaching methods and techniques
- Evaluated student understanding through formative assessments, adjusting instructional strategies accordingly for optimal results
Education
Bachelor of Science - Psychology
University Of Houston
Houston, TX07-2027
Skills
- Operations management
- Goal oriented
- Decision-making
- Training and mentoring
- Project planning
Timeline
Supervisor
Kids Empire
11.2023 - 08.2024
Shift Lead Manager
Urban Air
12.2020 - 06.2024
Academic Tutor
Self Employed
Bachelor of Science - Psychology
University Of Houston
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