Leah Johnson
Marina,CA
Summary
Dynamic administrative professional with proven expertise at Sierra Instruments Inc., excelling in data entry and customer service. Enhanced office operations through efficient record-keeping and effective call handling, achieving improved customer satisfaction. Skilled in managing filing systems and fostering positive client interactions, ensuring accuracy and confidentiality in all communications.
Overview
9
9
years of professional experience
Work History
Admin Asst
Marina Coast Water District
Marina, CA
07.2024 - 03.2025
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed customer orders using specialized order entry system.
- Assisted with order entry and processing of incoming orders.
Order Entry
Sierra Instruments Inc.
Seaside, CA
04.2016 - 03.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Medical
MPC
Monterey, CASkills
- Data entry
- Record keeping
- Customer service
- Filing systems
- Call handling
- Records administration
- Filing and data archiving
- Administrative support
References
References available upon request.
Timeline
Admin Asst
Marina Coast Water District
07.2024 - 03.2025
Order Entry
Sierra Instruments Inc.
04.2016 - 03.2023
Some College (No Degree) - Medical
MPC
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