Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leah Johnson

St. Petersburg,FL

Summary

Dynamic and dedicated customer service professional with a proven track record in efficient stock replenishment and visually appealing displays that drive sales. Expertise in swiftly locating and palletizing stock to ensure timely floor stocking, complemented by a strong understanding of business operations and customer needs. Talented Cake Decorator with over five years of experience in the baking industry, committed to crafting unique and innovative designs. Recognized for effective communication skills and extensive knowledge of baking techniques and raw materials, consistently delivering exceptional results.

Overview

3
3
years of professional experience

Work History

Grocery Stock Clerk

Publix
09.2024 - Current
  • Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Worked with customers to pack items according to specific desires and requirements.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Stocked shelves to match planogram images and instructions for approximately 8 hours daily/weekly.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Greeted store customers and discussed needs.
  • Checked in store supplies from receiving 3 days a week.

Delivery Driver

Papa John's Pizza
06.2024 - 09.2024
  • Checking orders before delivery to ensure that the correct products have been made and that charges are accurate.
  • Transporting items to customers at their desired locations.
  • Managing cash and card payments upon delivery, as needed.
  • Adhering to road and traffic regulations.
  • Remaining up-to-date with the restaurant's promotions, and informing customers of these accordingly.
  • Anticipating and responding to customers' queries and complaints.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Made approximately 40 deliveries efficiently 5 nights a week.

Cake Decorator

Cakes by Carolyn
02.2024 - 07.2024
  • Consulting with customers to discuss desired cake designs and cake decorating ideas for specialty cakes.
  • Designing and decorating cakes according to customers' specifications.
  • Decorating regular bakery items according to established bakery standards.
  • Assisting bakery staff with the production of standard bakery items.
  • Producing different kinds of icing, frosting, and cake fillings based on cake type and customer preferences.
  • Ensuring that the display refrigerators are cleaned, polished, and fully stocked with cakes, pastries, and desserts.
  • Taking inventory of baking and decorating supplies and ordering new stock as required.
  • Cleaning and sanitizing all work areas and ovens as well as baking and decorating equipment.
  • Decorated around 10-30 orders weekly. working well with high-demand.

Cashier/Customer Service

Chipotle Mexican Grill
09.2022 - 01.2024
  • Handle cash, credit, or check transactions with customers
  • Scan goods and collect payments
  • Ensure pricing is correct
  • Issue change, receipts, refunds, or tickets
  • Redeem stamps and coupons
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Make sales referrals, cross-sell products, and introduce new ones
  • Resolve customer complaints, guide them, and provide relevant information
  • Bag items carefully
  • Greet customers when entering or leaving establishment
  • Maintain clean and tidy checkout areas
  • Keep reports of transactions
  • Process returns and check to see if items are damaged
  • Answer customers' questions and get a manager if answer doesn't solve the issue
  • Bag, box, or wrap packages
  • Provide excellent customer service to ensure satisfaction
  • Cashier qualifications

Education

High School Diploma -

St. Petersburg High School
Saint Petersburg, FL
06.2014

Skills

  • Customer service
  • Time management
  • Restaurant experience
  • Food service
  • Communication skills
  • English
  • Leadership
  • Cash Handling
  • Pricing and shelf labeling
  • Pallet jack usage
  • Loading and unloading
  • Maintaining displays
  • Product rotation
  • Able to lift 50 lbs

Languages

English
Native or Bilingual

Timeline

Grocery Stock Clerk

Publix
09.2024 - Current

Delivery Driver

Papa John's Pizza
06.2024 - 09.2024

Cake Decorator

Cakes by Carolyn
02.2024 - 07.2024

Cashier/Customer Service

Chipotle Mexican Grill
09.2022 - 01.2024

High School Diploma -

St. Petersburg High School

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