Leah Johnson
Peoria,Illinois
Summary
People-focused professional with 9+ years at Maui Jim, known for strong communication, collaboration, and supporting teams across departments.
Overview
6
6
years of professional experience
Work History
Key Account Sales & Marketing Specialist
Maui Jim
01.2022 - Current
- Serve as an operational liaison for Key Accounts including Department Store, Specialty & Zeal direct accounts, coordinating communication between internal teams, sales partners, and external stakeholders to ensure successful account management.
- Maintain detailed account documentation and accurate system records to support reporting, operational efficiency, and internal compliance standards.
- Troubleshoot and support EDI order processing issues, collaborating with consultants and internal teams to resolve errors and maintain operational continuity.
- Develop training documentation and resources to support team knowledge sharing, including guides for EFAN mapping and FedEx shipping processes.
- Train and support colleagues across departments to ensure effective coverage and knowledge transfer during high-volume periods.
- Assist with launches of new retail partnerships and sales channels by coordinating operational logistics, displays, and internal communication.
- Identify operational discrepancies and proactively resolve issues to prevent costly errors and ensure data accuracy.
- Partner with multiple departments to support system transitions and integrations associated with centralized sales channels.
- Maintain professionalism and discretion when handling sensitive customer and business information.
RX Customer Service Team Lead
Maui Jim
03.2020 - 01.2022
- Supervised and coached a customer service team while monitoring quality metrics and departmental performance standards.
- Trained and onboarded new employees on systems, policies, and operational procedures to ensure consistent service delivery.
- Assisted in developing and documenting departmental processes to improve operational consistency and efficiency.
- Reviewed performance reports and service metrics to evaluate team productivity and identify improvement opportunities.
- Provided guidance and support for escalated issues, resolving concerns with empathy while maintaining company standards.
- Maintained confidentiality when handling sensitive customer information protected by HIPPA and internal communications.
Education
Associates Degree - Arts & Science
Illinois Central College
05-2013
Diploma -
Washington Community High School
05-2010
Skills
- Training & Onboarding
- Confidential Information Handling
- Conflict Resolution
- Cross-Functional Department Collaboration
- SAP (ECC & CRM)
- Microsoft Office (Excel, Powerpoint, Word, etc)
- Team Leadership & Coaching
- Brand awareness
- Teamwork
- Time management, Multitasking & Organizational Skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Effective communication
- Professionalism
- Efficient in written communication
Additional Info
Further Job History can be provided upon request.
Timeline
Key Account Sales & Marketing Specialist
Maui Jim
01.2022 - Current
RX Customer Service Team Lead
Maui Jim
03.2020 - 01.2022
Associates Degree - Arts & Science
Illinois Central College
Diploma -
Washington Community High School